100Ms
100Ms7mo ago

Program Manager (SME/TL - Team - Client Delivery ) - AI Agents (Healthcare)

Bangalore · BengaluruUS shiftmid
Data ScienceProgram ManagerHealthcareProject & Program Management
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Quick Summary

Overview

About 100ms 100ms is building AI agents that automate complex patient access workflows in U.S. healthcare — starting with benefits verification, prior authorization,

Technical Tools
Data ScienceProgram ManagerHealthcareProject & Program Management
About 100ms

100ms is building AI agents that automate complex patient access workflows in U.S. healthcare — starting with benefits verification, prior authorization, and referral intake in specialty pharmacy.

We help care teams reduce delays and administrative burden so that patients can start treatment faster. Our automation platform combines deep healthcare knowledge with LLM-based agents and robust ops infrastructure.

You’ll be joining a specialised team at 100ms focused on healthcare automation using AI.
  • Own end-to-end delivery for our AI benefits-verification program: hit SLAs, improve AI conversation quality, optimise the verification funnel, and lead a high-performing team.
  • Review call transcripts and analytics to identify failure modes and edge cases.
  • Partner with product/ML on prompts/guardrails, A/B tests, and feedback loops to lift conversation success/containment.
  • Instrument funnel metrics (reach → eligibility → verified → documented) and remove bottlenecks.
  • Act as day-to-day owner for client delivery; run weekly/quarterly reviews and governance.
  • Define, track, and meet SLAs/KPIs (TAT, first-pass accuracy, AHT, QA scores, issue resolution).
  • Maintain SOPs, playbooks, and escalation paths; ensure HIPAA-compliant operations.
  • Roster management: hiring, shift planning for US overlap, leave/backfill management.
  • Training: onboarding plans, portal/tool refreshers, policy updates, and ongoing coaching.
  • Team rhythms: daily standups, weekly syncs, QA calibrations, and performance check-ins.
  • Establish QA/QC checks for complex benefits and payer-specific rules.
  • Ensure accurate, audit-ready documentation and data integrity.
  • Collaborate with engineering to improve tooling and dashboards.
  • Publish weekly dashboards on SLA adherence, QA, funnel conversion, and agent (human+AI) performance.
  • Forecast volumes, staffing, and delivery risks with mitigation plans.
  • Experience: Minimum 5–8 years of relevant experience in client delivery, preferably in roles such as Program Manager, Subject Matter Expert (SME), or Team Lead.
  • Proven delivery leadership: SLA governance, stakeholder management, and escalation handling.
  • People management experience: scheduling/rosters, training programs, and performance management.
  • Analytical skills (Excel/Sheets; bonus for SQL/BI) and strong data hygiene.
  • Excellent written and spoken English; crisp documentation and updates.
  • Comfort with compliance-first environments (handling sensitive data/PII).
  • Background in US healthcare/RCM or benefits verification.
  • https://www.100ms.ai/
  • Listing Details

    Posted
    August 30, 2025
    First seen
    March 26, 2026
    Last seen
    April 22, 2026

    Posting Health

    Days active
    27
    Repost count
    0
    Trust Level
    31%
    Scored at
    April 22, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    100Ms
    100Ms
    lever
    Employees
    125
    Founded
    2020
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    100MsProgram Manager (SME/TL - Team - Client Delivery ) - AI Agents (Healthcare)