Customer Service Agent - French Speaker

• Acting as first-line support to our customers – aiming to solve their technical queries by phone and email;
• Tracking, collating and responding to customer issues within agreed timescales;
• Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases;
• Working closely with Service Account Managers to help develop, grow and retain customer accounts.

• Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures.
• Knowledge of supporting GSM - preferred.
• A professional telephone manner and call management skills.
• Outstanding written and verbal skills in French are required.
• Excellent written and verbal English skills – able to take technical information and translate it into easily understandable language for customers.
• Exceptional customer relationship management skills – including handling complaints effectively.
• Good teamwork, organizational and time management skills.
• Excellent analytical and problem-solving skills.
• Good attention to detail and the ability to understand and follow technical processes accurately.
• You may have gained this experience by working, for example, in Helpdesk, Customer Service or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP.
• Availability to work Monday to Friday, adjusting the schedule accordingly to Daylight Saving Time – Winter from 5am to 2pm, Summer from 4am to 1pm, Brasília time.

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 100% year-on-year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.