Field Operations Manager

Overview:

The Field Operations Manager is a people-first leader responsible for coaching, developing, and motivating a team of Brand Ambassadors across an assigned territory. This role drives performance through hands-on field leadership, operational excellence, and strategic execution of retail programs.

Success in this position comes from building strong relationships, developing talent, analyzing performance metrics, and partnering with retail and client stakeholders to deliver exceptional results. The ideal candidate is a proactive leader who thrives in a fast-paced environment and is passionate about driving team success, elevating customer experience, and achieving business objectives.

This position offers the opportunity to directly influence field performance and customer engagement by leading a dynamic team of Brand Ambassadors to represent a nationally recognized premium tobacco brand. The Field Operations Manager plays a critical role in developing talent, driving execution excellence, and partnering with both retail and client stakeholders to deliver measurable business results in a fast-paced, field-focused environment.

• Recruit, onboard, train, coach, and develop Brand Ambassadors
• Conduct regular field visits, ride-alongs, and performance evaluations
• Monitor and analyze performance metrics, identifying opportunities for improvement
• Implement coaching plans and corrective actions to drive results
• Ensure compliance with all company policies, client requirements, tobacco marketing regulations, and age-verification standards
• Manage territory coverage, scheduling, and workforce deployment
• Audit field execution and reporting for accuracy, quality, and consistency
• Build and maintain positive relationships with retail partners and store management
• Resolve field challenges and provide operational support to team members
• Communicate performance updates, trends, and recommendations to leadership
• Support special events, market activations, and strategic initiatives as needed

• Bachelor's degree preferred; equivalent work experience considered
• Minimum of 3 years of experience in field management, retail operations, sales leadership, or a related role
• Proven ability to coach, motivate, and develop field-based teams
• Strong leadership, organizational, and problem-solving skills
• Excellent verbal and written communication abilities
• Proficiency with reporting tools, performance tracking, and Microsoft Office applications
• Ability to travel extensively throughout an assigned territory
• Valid driver's license, reliable transportation, and ability to meet travel requirements

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.