Operations Manager

Overview:

The Operations Manager is responsible for driving the day-to-day operational success of a premium tobacco retail program by ensuring seamless scheduling, staffing, logistics, reporting, compliance, and administrative support. This role partners closely with Field Operations Managers and client stakeholders to coordinate field activities, maintain operational excellence, support workforce management processes, and ensure accurate program execution.

The Operations Manager leverages strong organizational, analytical, and problem-solving skills to improve efficiency, maintain compliance, and deliver consistent results across all program operations. Ideal candidates have experience in operations, project management, or workforce coordination, with a strong attention to detail and advanced reporting capabilities.

• Manage field scheduling and workforce allocation
• Coordinate travel, logistics, and program materials
• Track activation schedules and ensure proper coverage
• Validate reporting accuracy and completion
• Monitor inventory levels and fulfillment activities
• Support payroll, timekeeping, and expense processes
• Develop and maintain operational dashboards and reporting
• Coordinate onboarding and training logistics
• Audit program compliance and process adherence
• Identify operational efficiencies and process improvements

• Bachelor's degree preferred
• 3+ years of operations, project management, workforce management, or program support experience
• Advanced organizational skills and attention to detail
• Strong Excel and reporting capabilities
• Excellent communication and cross-functional collaboration skills

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.