~7d ago

Customer Service Representative

Philippines·Taguigmid

Customer Support SpecialistCustomer

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Quick Summary

Overview

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking,

Technical Tools

Customer Support SpecialistCustomer

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

3M Global Business Services

As a Customer Service Representative with 3M GBS, you’ll support global B2B customers and business partners across international markets. You’ll help customers navigate the Order-to-Cash journey, including inquiries, order support, delivery coordination, follow-ups, and issue resolution.

This is customer service with global exposure, business impact, and room to grow. If you enjoy helping customers, working with people across cultures, and learning how global business works, this could be your next career move.

As a Customer Service Representative, you’ll do more than answer questions. You’ll help keep business moving by supporting customer requests, orders, deliveries, follow-ups, and issue resolution across the Order-to-Cash journey.

You’ll work with global customers and teams across Supply Chain, Logistics, Sales, Customer Operations, and other business functions to deliver a better customer experience.

Responsibilities

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Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.
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Handles order entry, status updates, product inquiries, pricing, shipping, and inventory issues.
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Communicates clearly and professionally with both external customers and internal 3M personnel via telephone, chat, and written correspondence.
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Manages worklists, raises internal tickets for order management issues, and systematically solves problems related to material information records and master data.
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Educates customers on processes, manages price change activities, and handles complex inquiries with adaptive techniques.
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Enhances customer satisfaction by identifying and resolving problem patterns.
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Provide additional proactive support, as required, for agreed Premium and Strategic Key Accounts.
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Develops and supports improvements for work processes and tools.
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Participates in meetings to address ongoing issues and maintain a culture of quality.
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Supports cross-functional teams, acts as a project liaison, and participates in process improvement teams

Global B2B experience and cross-functional business exposure.
Future-ready skills in communication, problem solving, process improvement, analytics, automation, and AI-enabled ways of working.
A respectful, collaborative culture where teams support each other, celebrate wins, and have fun.
Career growth with 3M, a global science company making meaningful impact.

Bachelor's degree, or High school diploma/GED with minimum two years in customer service or sales.
Experience working in ERP and CRM systems
Continuous improvement and continuous learning mindset; ability to learn new information quickly
Attention to detail for handling orders, documentation, and product information
Collaboration skills to work effectively with cross-functional and internal teams
Ability to independently solve problems and identify solutions; self-motivated
Clear and conceptual thinking ability; excellent judgment and discretion
Excellent organizational skills
Ability to de-escalate and resolve conflicts effectively
Proactive in resolving issues before they become problems
Proven and reliable follow-through with commitments and resolutions
Customer-focused, positive, and solution-oriented; shows empathy and concern for the needs of others and can adjust tone and structure of communications accordingly
Active listening to understand customer needs and identify appropriate solutions

Nice to Have

~1 min read

Ability to handle work-related stress, manage multiple priorities simultaneously, and meet deadline

At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.

Be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

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