Insurance Call Center Supervisor

AAA Club Alliance is seeking a Supervisor to join our dynamic Insurance Call Center Sales Team! The Supervisor would be responsible for the daily operation of the sales center in the Insurance Service Center; maintain the production of insurance sales while helping to foster a team environment and a high level of member satisfaction.

• The starting base compensation for this position is $46,988 to $87,875 salary. For candidates located in New Jersey, the salary range is $58,043 to $87,875. Actual pay will be based on factors such as applicant experience and geographic location.
• Eligible for Annual Merit Increase and Bonus
• Paid Time Off (almost 4 weeks the first year)
• 8 Paid Holidays
• 401(k) plan with employer match up to 7%
• Medical, Dental, Vision and Prescription coverage
• FREE AAA membership (inclusive of product & service discounts) 
• FREE Life Insurance and so much more!

• Lead sales associates by practicing influential supervisory techniques and fostering a Shared Values working environment.
• Act as technical advisor for sales associates by being knowledgeable of all products and processes as well as available resources. 
• Check phone system at the start of the day and then throughout the day to assure sales associates are available and receiving calls. 
• Provide coaching and counseling to associates with professionalism.                                               
• Prepare monthly reports of the department’s activity and sales statistics for management.                               
• Manage staffing needs, including hiring, supervising, training and reviewing Sales Associates.                  
• Handle all time accounting and scheduling of sales associates.                                                          
• Assist in monitoring the sales department’s performance results vs. plan.
• Develop sales associate action plans
• Handle escalated customer issues that are more complex than can be handled by a sales associate.

• The assigned schedule for this position will be: Monday through Wednesday and Friday from 9:30AM to 5:30PM EST, and Thursday from 12:45PM to 9:00PM EST.
• Associate’s degree in Business or related field or equivalent.
• 5+ years of experience working in the insurance sales field including one year of supervisory experience.
• An active Personal Lines or Property & Casualty License.            
• Excellent oral and written communication skills.
• Desktop computing skills including use of standard business application software (e.g., Microsoft Word, Excel, Power Point, etc.).  

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