Concierge AHN

Evenings, every other weekend, 20 hours a week

• →Serves as the receptionist to the lobby area including answering incoming calls, routing calls, providing information to residents /visitors, incoming mail, packages and other deliveries.
• →Maintains a thorough knowledge of emergency procedures and as necessary, acts as a key person in directing emergency procedures within Carlyle Place.
• →Makes reservations for residents and guests, Maintains guest room reservations and resident vacation calendars.
• →Maintains the confidentiality of all resident care information, including protected health information.
• →Maintains a current file/listing of residents by name and location, emergency phone numbers of on-call personnel, department extensions, and key personnel.
• →Assist the Resident and Guest Relations Manager with implementing plans to improve processes and customer service.
• →Performs clerical support for the Human Resources Department/and/or other departments as requested

None required

High School Diploma or GED required.

One year experience handling a multi-line phone and basic computer use and knowledge.

Must possess and exhibit a strong positive attitude toward customer service, must demonstrate a courteous, friendly, patient and congenial manner at all times.

Must be able to use visual acuity to see monitor screen, computer and hard copy materials. Must be able to hear and verbally communicate in person and over the phone or radio. Must be able to sit for prolonged periods of time (up to 2 hours). Must be able to comprehend and learn operation of various office equipment. Must have functional range of motion of the cervical, thoracic and lumbar spines, upper and lower extremities with a grip strength of 50-60# specific to job evaluation. Must be able to forward reach, overhead reach, bend, squat, kneel and apply proper body mechanics during the transfers and transport supplies and/or equipment using proper body mechanics. Must be able to lift up to 10# specific to job evaluation.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.