Registered Nurse Lead (RN) Elgin Immediate Care Center

AM/PM

Major Responsibilities:
Clinical Care and Health Outcomes - Provides support in the delivery of quality clinical care. Works closely with healthcare team and physician to assure the each patient visit is consistent with established guidelines and followed by the healthcare team. Takes a lead role in assisting the clinical team to meet/exceed PI/KRA goals. Assists physicians and associates in day to day operations.
1)Provides direct patient care and role models timely and accurate documentation of all patient care services by monitoring staff compliance within the Advocate system, and all regulatory standards to ensure standards are met and followed.

2)Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance. Ensures associates are up-to-date with all safety training and certifications.

3)Acts as a role model and champion for Culture of Safety. Works with the Director to resolve patient safety events in the reporting system. Promotes and educates staff on the reporting system to report all events and near miss events. Works with the Director to complete ACAs and RCAs when indicated.

5)Leads site clinical integration activities

6)Demonstrates appropriate action and takes a lead role in emergency situations. Assures timely response to emergency calls by staff.

7)Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues.

8)Ensures annual mandatory requirements and other required audits are conducted in a timely manner.

9)Ensures standing operating procedures are followed.

10)Oversees approved site research activities. 11. Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required. 12. Holds clinical staff accountable to Immediate Care guidelines, policies and procedures. 13. Ensures the timely management of documentation tasks, overdue orders, test result follow-up and other patient follow-up.

4)Utilizes information to implement process changes and staff education.

Patient Satisfaction and Operations - Collaborates with the director and physician leadership to maintain an environment that is patient centered as evidenced by the availability of open access; including but not limited to the following: same day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and meeting/exceeding Key Result Area (KRA) goals.
1)Monitors data on a monthly basis, reviews with clinical staff and leadership jointly develops improvement plans in concert with the site leadership to meet/exceed established patient satisfaction targets.

2)Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction. Conducts frequent assessments of patient flow. Takes appropriate steps to reduce wait times and to keep patients informed of delays.

3)Follows through and takes ownership of patient complaints, and practices Service Recovery where identified.

4)Ensures adequate clinical staffing at all times by developing schedules, assignments and modifying as necessary.

5)Evaluates service levels and operational procedures such as wait-times, message management and appointment availability. Engages staff in resolution of identified issues.

7)Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards.

8)Responsible for conveying a professional image in compliance with Advocate clothing and grooming standards, and wears provided identification tags at all time.

9)Holds self and others accountable to adherence to Advocate Service Standards, Behaviors of Excellence, AIDET and MVP.

6)Provides direct patient care while role models and mentors associate to provide excellent patient care

10)Actively rounds on patients, associates and physicians and ensures that the team has the necessary resources and tools to be successful. 11. Actively participates and/or leads team huddles.

Associate Engagement/Human Resources – Collaborates with the site director on Human Resource functions related to associates to ensure continued quality, development and retention reflecting the Advocate Experience of creating the best place for associates to work and achieve associate satisfaction scores consistent with Advocate goals and standards. In day-to-day activities, provides leadership to create an environment where the associates are motivated to do their best, are routinely recognized for good work and achieves goals for associate satisfaction.
1)Conducts regular staff meetings and daily huddles with associates. Documents meetings using Stoplight Report.

2)Conducts performance reviews on time.

3)Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills.

4)Consistently ensures manager is fully informed of key events or isues that impact practice operations.

5)Provides ongoing performance feedback to associates through coaching and mentoring. Orients and provides training to new associates. Documents orientation, training and required competencies to ensure that associates are proficient in job requirements.

6)Seeks opportunities to further educate and develop the associates and enhance own leadership skills.

7)Assures all associates maintain certification and all required continuing education units (CEUs).

8)Assists in coordinating disciplinary process and action plans as needed

Physician/Provider Engagement – Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work environment.
1)Rounds with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns. Solicits feedback regarding staff performance.

2)Engages physicians/providers in improving processes, workflow and EMR related concerns.

3)Assists physicians/providers on issues related to patient care and safety.

4)Reviews physician/providers satisfaction results and collaborates with director to execute improvement plans.

Growth and Funding our Future – Supports initiatives that enhance practice growth as well as retention of existing patients under the direction of the manager and in collaboration with physician leadership.
1)Participates in activities which foster Immmediate Care volumes.

2)Promotes same day access and is engaged in volume visit targets.

3)Maintains an effective process for inventory control and medication supply utilization.

4)Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry.

5)Works in collaboration with practice site manager to achieve revenue and cost targets.

6)Maximizes team efficiency by utilizing all team members

Miscellaneous – Fulfills additional job-related duties based on operational needs as directed by the manager and/or the director
1)Actively participates in meetings, committees and projects

2)Keeps abreast of current clinical standards via literature, educational events and internal and external resources and networking.

3)Participates in activities to enhance professional growth

4)Maintains licensure and completes required CEUs

5)Performs clinical duties as determined by the needs of the practice site(s) or as assigned by his/her manager.

6)Performs other duties as assigned.

Licensure:
Nurse, Registered (RN)

Education/Experience Required:
•BSN •5+ years nursing experience (preferably including charge nurse or other nursing unit leadership capacity)

Knowledge, Skills & Abilities Required:
• Good communication skills. • Proficient with keyboard and computers. • Knowledge of OSHA, FMLA, ADA, DOT regulations, CDC guidelines, Workman’s Comp Laws if applicable • Good time management and organizational skills.
• Current RN Licensure in State of Illinois • Current CPR certification

Physicial Requirements and Working Conditions:
• Ability to work varying shifts any day of the week to meet needs of the site. • Ability to work under stressful conditions and difficult situations. • Ability to perform lifting/transfer activities relating to patient as needed, ability to stoop/bend. • Able to respond quickly to patient needs and work at a fast pace. • Work environment includes probability of exposure to adverse, hazardous materials while caring for the sick. •Ability to assist in the evacuation of patients in the event of fire or other disaster. • Routinely works with potentially infectious specimens and patients. • This position will recognize needs and behaviors of a variety of patient age groups; i.e. understand child growth and development, normal pattern of adolescent behavior and look for normal signs of aging. • Ability to travel to Advocate locations.
If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.


This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.