Enterprise Internship, Information Technology

The internship will take place May 31, 2027-August 6, 2027. Interns will be scheduled to work up to 40 hours per week, Mon-Fri business hours. This is a remote, work from home position. Remote work is currently only approved for residents living in the following states:  AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Job Description

The IT Internship provides practical work experiences to college students assigned to Human Resource Information Systems (HRIS) and Information Technology (IT). The intern will learn/observe basic IT functions such as: IT configuration, implementation, support and maintenance of applications and solutions to meet the operational and technical needs of the organization. IT professionals serve as a liaison between clinical operations, internal information technology, system users and vendors, and ensure effective systems operations by monitoring applications and providing user support. The department will further develop specific job standards and guidelines for the internship role.

o    IT intern may research unusual bugs or issues the company encounters.

o    IT interns must support the IT team in the maintenance of hardware, software and other systems.

o    IT intern assists more experienced analysts in identifying and facilitating practices and procedures which result

o    in successful conversions, updates, application recovery procedures, and assessments of hardware

o    functionality.

o    IT intern must troubleshoot issues with equipment like printers, computers and servers.

o    Intern run software updates backups when requested.

o    Intern may research hosting options and report pricing and system options to supervisors.

o    IT interns may participate in the development of new desktops, servers or applications.

o    IT intern assists with the call tracking system, recording interactions with customers while consistently meeting

o    established Service Desk Key Performance Indicators (KPI).

o    IT intern helps provide initial support troubleshooting, answering questions and resolving basic problems and

o    issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and

o    applications.

o    IT intern helps review and analyze effectiveness and efficiency of existing systems and assists in developing

o    strategies for improving or leveraging current systems. Reviews data integrity, audit reports and perform data

o    analysis to support data requirements and initiatives.

o    IT intern assists more experienced analysts in identifying and facilitating practices and procedures which result

o    in successful conversions, updates, application recovery procedures, and assessments of hardware

o    functionality.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• None Required.

• o    Enrolled as Incoming Junior, or Senior at an accredited college or university

• No experience required.

• Current enrollment with junior or senior status at a regional accredited college or university. Interns are expected to be in the process of obtaining an undergraduate degree
• Grade point average of at least 2.5.
• Good communication skills, both written and verbal.
• Strong attention to detail.
• Demonstrated ability in successfully completing tasks.
• Strong teamwork skills.
• Effective multitasking and prioritization skills.
• Strong computer skills, including proficiency with Excel.
• Must demonstrate integrity, maturity, dependability, a positive attitude and enthusiasm.

• Each department will develop mental/physical requirements from the job standards and guidelines.
• Operates all equipment necessary to perform the job.

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.