Experience Listening Strategy & Design Manager

Remote Role

Monday - Friday 8-5pm

Approved Remote Work: WI, IL Divisions:  AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.     

At Advocate Health, we’re committed to helping people live well by fostering a culture where teammates feel heard, valued, and empowered to shape a better workplace. We’re seeking an Experience Listening Strategy & Design Manager to lead the planning, execution, and continuous improvement of our enterprise listening strategy.

In this role, you will create a consistent and scalable approach to capturing teammate feedback, oversee listening channels and survey platforms, and ensure high-quality data and governance. You will partner across the enterprise to position insights for action and meaningful impact.

The Experience Listening Strategy & Design Manager serves as the operational and functional leader for enterprise listening programs. This role connects strategy, platforms, governance, data quality, vendor management, and stakeholder coordination to deliver a seamless listening experience across surveys, lifecycle listening, focus groups, and emerging feedback methods.

• →Lead the planning and execution of the enterprise listening strategy, ensuring alignment with organizational priorities, integrated channels, and a consistent, scalable approach to capturing teammate feedback.
• →Oversee the deployment and ongoing management of enterprise listening channels, including surveys, lifecycle listening, focus groups, and emerging feedback methods, ensuring a seamless and high-quality experience.
• →Serve as the functional owner of enterprise survey platforms by establishing and maintaining governance standards for survey design, access, permissions, data quality, and system configuration.
• →Ensure the integrity, accuracy, and reliability of listening data across all channels by managing validation processes, quality checks, and the continuous improvement of data standards.
• →Prepare and deliver structured datasets, dashboards, and standardized outputs that enable downstream analysis, reporting, and insight generation across the enterprise.
• →Establish and maintain enterprise listening governance, including standards, processes, and operating rhythms that support consistency, compliance, and effective stakeholder coordination.
• →Partner with internal stakeholders, HR Centers of Excellence, and cross-functional teams to align listening efforts with enterprise strategy and position insights for action and impact.
• →Manage listening vendor platforms and relationships, including governance and configuration, to support performance, optimization, and alignment with long-term strategy and enterprise capability needs.
• →Monitor participation, representation, and signal quality across listening channels, identify gaps, and drive improvements that support equitable and actionable feedback collection.
• →Continuously improve listening capabilities by integrating new methods, technologies, and best practices to enhance scalability, effectiveness, and alignment with evolving organizational needs.

• Bachelor’s degree in a related field.

• None required.

• Project Management Professional certification.
• Prosci Change Management certification.
• SHRM or HRCI certification.

• Five or more years of experience in program management, survey operations, or enterprise listening programs.

• Three or more years of experience in program management and leading strategic initiatives.
• Experience with enterprise survey platforms, such as Perceptyx or Qualtrics.
• Experience managing listening program operations in large, complex organizations.
• Familiarity with employee experience or people analytics environments.
• Experience working in healthcare or multi-site systems.

• Employee listening strategies and survey methodologies.
• Survey platform capabilities and governance practices.
• Data privacy, confidentiality, and the ethical handling of employee information.
• Organizational culture and teammate experience principles.

• Strong program and project management skills across complex, multi-phase initiatives.
• Operational execution and attention to detail in managing systems and processes.
• Stakeholder coordination and cross-functional collaboration.
• Clear communication and the ability to explain processes, tools, and outputs to diverse audiences.
• Analytical thinking applied to data quality, consistency, and reporting needs.

• Execute and sustain enterprise listening programs at scale.
• Maintain high standards of data accuracy, integrity, and consistency.
• Coordinate multiple listening channels and stakeholders simultaneously.
• Adapt to evolving priorities and continuously improve systems and processes.
• Enable others through clear documentation, tools, and resources.

• Master’s degree in Human Resources or a related field.

• Experience administering survey platforms with industry technology partners, such as Perceptyx or Qualtrics.
• Knowledge of enterprise survey platforms and analytics technologies, including dashboarding tools.
• High proficiency with technology platforms, including survey tools, reporting systems, and analytics solutions.

DISCLAIMER 

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. 

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.  Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders. 

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.