HIM Release of Information Specialist II

Monday through Friday 8:00am-4:30pm

Full Time / First Shift

Work Location: Remote

• →Ensure, safeguards, and protects patients right to privacy by staying current and knowledgeable of all Federal and State Regulations and organization policies regarding privacy, confidentiality, and release of medical information.​  
• →Works with Legal, Compliance, and Risk Management on complex subpoenas, court orders, and patient access requests. Reviews and validates these documents to ensure they meet legal requirements. Serves as the main contact for questions and concerns regarding the coordination of specialty services, such as meetings, depositions, narratives, and Independent Medical Exams. ​  
• →Prioritizes and processes routine and complex requests for forms, release of health information, itemized bills, Health Information Exchange requests and estimates by identifying and accurately selecting the appropriate documentation in compliance with State and Federal Regulations, HIPAA and the Legal Health Record policy. Reviews and verifies each page of scanned documentation prior to releasing to ensure there are no incorrect patient documents in the record.  
• →Identifies and accurately selects appropriate patient information from the legal health record and designated record set to process requests and comply with State and Federal regulations, preventing breaches or complaints from the Office of Civil Rights. Locates and ensures that any information imported or scanned into the EHR, which is not available via the release module, is included in the request as appropriate.​​  
• →Responsible for signing the Certification of Medical Record Authenticity, on behalf of the Record Custodian for legal proceedings which attests to the accuracy and completeness of records sent.​​
• →Releases forms and medical information in the format requested, creating electronic files to export to CD’s, e-mail, the patient portal, or requester portals. Understands potential dangers of lack of cyber security and follows rules around encrypting electronic communication, CD’s, and e-mail.  
• →Generates, distributes, collects, and deposits fees/cash accurately and timely for copies of medical information, workers compensation and specialty forms, ensuring prompt posting of revenue.  
• →Reviews and transcribes physician and clinical documentation from patient medical records onto forms accurately and timely, while also interpreting, assigning, and documenting clinical information related to the condition and diagnosis included in the form requests.​​​Performs follow-up on all form completion requests to ensure patient satisfaction by meeting established key performance indicators. ​​    
• →Establishes and maintains effective working relationships with physicians and clinicians. Serves as a Subject Matter Expert in answering patient, clinician, attorneys and employee questions/concerns relating to forms and release of information workflows. ​  
• →Performs clerical functions which may include answering phones, copying, faxing, distributing mail, and/or ordering/delivering department or facility supplies. 

Minimum Job Requirements 

Education

• →High School Diploma or GED Equivalent   

Certification / Registration / License 

• →N/A

Experience

• →Typically requires 1-2 years of experience in healthcare or customer service.​    

Knowledge / Skills / Abilities

• →Excellent communication, interpersonal, customer service, and organizational skills​  
• →Strong ethical skills to handle confidential information with integrity and keep it confidential​  
• →Strong research skills to identify appropriate PHI in historical and current patient records​  
• →Excellent spelling, grammar, and punctuation skills​  
• →Ability to adapt to and accurately work with new technology and artificial intelligence​  
• →Strong understanding of cyber security risks and proper reporting thereof​  
• →Meet or exceed department quality and productivity expectations​  
• →Advanced computer skills including proficient keyboarding skills and experience in using Microsoft Office products, electronic mail and/or electronic health information record systems  
• →​Ability to read and comprehend medical terminology, human anatomy, and disease processes, and/or state and federal regulations related to HIPAA and release of medical information  
• →​Ability to work independently with minimal supervision and make decisions with good judgement  
• →​Demonstrates strong problem-solving skills including the ability to handle difficult situations  
• →​Ability to prioritize workload, multi-task, and work under pressure in a fast-paced environment with time constraints  
• →​ Must have high attention to detail and accuracy ​  

Physical Requirements and Working Conditions

• →Operates all equipment necessary to perform the job.​  
• →Exposed to a normal office environment.​  

Preferred Job Requirements 

Preferred Experience 

• →Preferred experience​ in customer service, release of information, health information management, or healthcare billing.
• →Ability to read and comprehend medical terminology, human anatomy, and disease processes, and state and federal regulations related to HIPAA and release of medical information. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.