Pharmacy Business Support Specialist, Winston Salem

M-F 8am-5pm

• Full-Time; 40 hours/week, Monday-Friday, 8am-5pm
• Pharmacy Business Operations
• On-site at Piedmont Plaza 1 in Winston Salem

• →Reconciles pharmacy claims to third party and interdepartmental payments.  Tracks and reports payments, receivables, and bad debt.  Reviews EOB’s and reconciles bank deposits. 
• →

  Manage documentation and assist in our pharmacy financial assistance program processes.

• →Utilizes payer and banking portals to research payment denials and exceptions.  Contacts third party payers to resolve issues resulting in denials/underpayments.  Responds to payer requests for supporting documentation.  
• →Communicates payment and remittance information to external billing agencies.  
• →Submits manual claims, as necessary.  Monitors claim status to ensure proper payment is received. 
• →Ensures that Medicare Part B documentation is completed and maintained to support compliant billing.  Provides billing compliance training for pharmacy staff. 
• →Compiles relevant supporting documentation in response to payer audits 
• →Manages patient billing and receivables.  Generates patient invoice statements and processes payments.  Administers outpatient pharmacy charity care and extended payment programs.  Answers pharmacy billing phone line and assists patients with questions. 
• →Assists with payer credentialing.  Compiles and submits necessary documentation. 
• →Submits pharmacy invoices for payment.  Ensures pharmacy is invoiced properly and vendors are paid in a timely fashion. 
• →Maintains financial data and generates monthly reports to support month-end accounting entries   
• →Produces ad hoc management reports as necessary 
• →Seeks ways to minimize waste and reduce cost.  Works within budget guidelines. 

• Registration or licensure with state board of pharmacy per state of employment requirements.

• High school diploma or equivalent.

• No work experience required.

• Proficient with calculator, PC, scanner, and copy machine.
• Proficient with Microsoft Excel, Word, and Outlook.
• Proficient with Adobe Pro.
• Ability to multi-task and be self-motivated.
• Strong mathematical skills and the ability to perform accurate detailed work are a must.
• Ability to work in an environment with interruptions and moderate noise levels.

• Primarily works within an administrative office environment.
• Requires occasional walking, standing, and lifting up to 25 pounds of material.
• May be required to occasionally stretch, bend, twist, squat, and kneel to perform job.
• Must be able to perform manipulative skills such as writing, typing, and data entry into the computer system.
• Must have use of both hands, be able to see clearly, and read small type such as that on some departmental forms and labels.
• Must be able to speak and be understood by others to communicate effectively.
• Must project a professional image and be team oriented.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.