Welcome Services Concierge-Lead

Aurora St Lukes Medical Centerlead

ConciergeHospitality & Tourism

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Quick Summary

Key Responsibilities

Orients and trains new employees and provides ongoing instructions. Keeps the manager informed of employee's performance, is aware of disciplinary policies,

Technical Tools

ConciergeHospitality & Tourism

Department:

11624 Aurora St. Lukes Medical Center - Concierge Service

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

Schedule Details/Additional Information:

1st shift, 9-6:30 pm. Times may vary based on department needs department is open from 5am - 6:00pm
Because of the requirement to be outside, this role comes with Aurora branded winter coat, fleece and shirts.
This location is on Milwaukee County Transit System's route 27 and/or Route 51

$18.85 - $29.70

Leads the day-to-day activities of the Concierges and provides daily work direction. Exceeds expectations and personalizes the care and service of each customer greeted at the assigned point of entry. Is a resource for customers arriving and departing from the medical center.

Responsibilities

~2 min read

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Orients and trains new employees and provides ongoing instructions. Keeps the manager informed of employee's performance, is aware of disciplinary policies, and makes recommendations concerning production and performance. Works with the manager in developing and maintaining policies and procedures.
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Provides input into performance review process and provides assignments to employees. Coordinates and maintains workflow amongst employees.
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Responsible for all department keys, pass cards, etc.
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Greets customers and assesses their immediate needs. Successfully manages the first impression of the medical center.
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Reports any Security/Safety issues to the Public Safety Services Department immediately.
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Assures working area is clean of debris, safe, and free from obstacles.
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Assists in maintaining a smooth traffic flow at the entrances to the facility.
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Assists customers with transportation needs, i.e., taxi vouchers, bus passes, van transport, or other special needs. Makes arrangements for parking needs of customers, i.e., valet service, tour busses, short-term visitors, etc. Assists in the coordination of services with the valet manager and hospital van services.
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Offers assistance in any way necessary to include assist out of their vehicle, locate wheelchairs, provide directions, escort to destination, etc.
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Utilizes Admitting or other departments to verify destination and remains with the customer if they are alone or in a wheelchair.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

None Required

High School Graduate

Typically requires 2 years of experience in service management as a concierge or greeter in a large public facility, preferably in a hospital setting.

Proven leadership skills.
Excellent communication, interpersonal, and customer service skills.
Ability to problem solve and work independent of direct supervision.
Demonstrated ability to work a flexible, customer-oriented schedule that meets the needs of Aurora guests and visitors.

Nice to Have

~1 min read

Ability to push patients in a wheelchair
Experience using Epic
Face to face customer service experience

Requirements

~1 min read

Ability to stand, walk and/or run throughout work area approximately 95% of the workday.
Ability to withstand exposure to weather elements 95% of the workday.
Ability to push, pull, and lift approximately 50 lbs.
Ability to communicate with a diverse population of customers.
Ability to tolerate minimal exposures of odors from auto emissions/gasoline.
Operates all equipment necessary to perform the job.

What We Offer

~1 min read

✓Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

✓Premium pay such as shift, on call, and more based on a teammate's job

✓Incentive pay for select positions

✓Opportunity for annual increases based on performance

✓Paid Time Off programs

✓Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

✓Flexible Spending Accounts for eligible health care and dependent care expenses

✓Family benefits such as adoption assistance and paid parental leave

✓Defined contribution retirement plans with employer match and other financial wellness programs

✓Educational Assistance Program

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.