Implementation Consultant I

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with high employer contribution.

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

We currently have an opportunity for an Implementation Consultant I within our Toxicology business unit, based in Richmond, VA

As an Implementation Consultant, you will specialize in implementing, onboarding, and training Abbott customers (e.g., Clinics and National Accounts) to ensure their use of their products is of the highest quality and fosters loyalty.

• Assist small clients (resellers and direct clients or groups with ten or fewer locations) through implementation deliverables and provide application/product configuration throughout the product lifecycle. Conduct presentations, product demonstrations, and educational sessions.

• Become a subject matter expert on product, implementation methodology, processes and business operations. Engage team members and leadership in troubleshooting customer issues. Collaborate with multiple teams across the business to resolve errors.

• Manage and execute the project from beginning to end and act as the liaison between customers and internal teams.

• Communicate project deliverables and make sure that tasks are executed on time, to budget and with high quality.

• Consult with leadership to provide complete and concise internal reporting for all engagements.

• Identify ways to improve specific customer experience with the product; leverage tools and resources to address specific customer nuances.

• Collaborate with internal teams to resolve specific customer issues based on guidance from leadership. Daily interactions with assigned customers. Perform audits of client data with laboratories to ensure alignment across multiple platforms.

• High School/GED

• ​2-3 years of relevant experience

• Bachelor’s degree or comparable experience implementing software solutions or being a subject matter expert on eScreen products and services

• Microsoft Suite experience preferred

• Salesforce experience preferred

• Experienced in presenting and training clients on software solutions

• Experience managing projects and change within an organization