Care Operations Manager

United States·Bostonfull-timemid

OperationsOperations Manager

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Quick Summary

Key Responsibilities

Care Delivery Oversight - Lead the day-to-day execution of Abby Care’s care delivery engine. You’ll oversee onboarding, HR coordination, documentation, scheduling, and service support.

Technical Tools

OperationsOperations Manager

We are looking for a strategic, data-driven, and highly organized individual to join us as a Care Operations Manager. This role will report into the General Manager of Massachusetts. This is a Full-Time Hybrid position based in Boston, Massachusetts. In this role you will own the systems, people, and processes behind every step of the care journey from documentation and onboarding to scheduling and ongoing service coordination. You will manage a diverse, cross-functional, international team across operational specialties, drive operational efficiency, and directly influence our ability to retain and support families over time.

Bachelor's or Associate's Degree in a related field
5+ years of operations or care delivery leadership experience
Proven track record managing both local and international teams
Strong analytical and reporting skills
Ability to work hybrid out of our Boston, MA office
A background in healthcare or familiarity with Medicaid-based programs is preferred

What We Offer

~1 min read

✓Relentlessly ResourcefulAs an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

✓Purpose with PositivityWe take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

✓Driven to Redefine What’s PossibleWe are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.