Associate Product Owner

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Job Summary

• Support product strategy and long-term vision to deliver best in class digital products
• Contribute to the definition of product vision (short to long term) and translate it into an executable product strategy
• Conduct and support user research and usability studies, collaborating with Product Owners, designers, developers and research teams across the end-to-end lifecycle
• Participate in market research, competitive analysis, and whitespace analysis to identify opportunities for new and enhanced features and functionalities
• Facilitate the design of customer experience (CX), UI and UX, ensuring customer-centric outcomes
• Partner with product teams and relevant stakeholders to develop and maintain product roadmaps aligned to the broader enterprise product portfolio
• Collaborate with data teams to define and implement data pipelines that extract, transform, and load data into an information product supporting product insights and informed decision-making
• Analyse, and interpret the voice of the customer through a variety of data sources and in collaboration with Customer Experience function
• Ensure end-to-end ownership of assigned digital projects or initiatives from conceptualisation to project delivery, adoption and success management
• Deliver assigned digital solutions using agile methodologies, ensuring consistency of approach and compliance with relevant policies and processes
• Critically evaluate business ideas from a customer value and commercial viability perspective
• Collaborate with relevant Product Owners and internal/external partners to co-create new digital products and services
• Actively contribute to the design and development of various digital projects / solutions alongside relevant Product Owners and cross-functional delivery teams
• Drive or collaborate in ideation (from colleagues or other inspirations) by sourcing, shaping and incubating ideas into prototypes and proofs of concept that address customer or business challenges
• Present proofs of concept to get go/no go decision from various internal stakeholders as required.
• Test, gather, analyse and incorporate customer feedback to continuously improve products, features and prototypes.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)