Fraud Operations Manager

South Africa·Johannesburgmid

OperationsOperations Manager

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Quick Summary

Overview

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise,

Technical Tools

OperationsOperations Manager

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To lead and execute fraud operations across multiple African markets, ensuring effective real-time alert monitoring, incident management, and operational delivery within a lean environment, while maintaining strong governance, reporting, and stakeholder alignment.

Functional Management

Execute fraud operations strategy; manage team capacity and shift scheduling; and ensure delivery against SLA, quality, and fraud risk objectives.

Operational Excellence

Oversee fraud alert handling across card and digital channels; manage queues and performance; and produce business intelligence reporting on tools such as Microsoft Excel, PowerPoint to monitor trends, losses, and team output.

Change and Programme Management

Implement process improvements, new fraud rules, and operational changes to enhance detection, response, and efficiency.

Business Risk and Compliance Management

Ensure adherence to risk and compliance requirements; lead response to major fraud incidents (e.g. BIN/enumeration attacks), including after-hours escalation.

Stakeholder Management

Engage country fraud teams to resolve escalations, align processes, and provide regular operational insights.

People Management

Lead, coach, and develop a team of Fraud Specialists; manage performance and deliver on-the-job training in a high-pressure environment.

Governance

Maintain accurate reporting, robust documentation, and consistent application of processes and controls across markets.

Additional Role Requirements

Shift-based role with extended hours during incidents; requires strong hands-on Excel reporting capability and ability to operate independently in a lean structure

Requirements

~1 min read

5+ years of experience in Fraud Operations, Risk Management, or Financial Crime.
3+ years of people management or team leadership experience.
Proven experience in fraud detection systems and tools
Strong understanding of fraud typologies (card fraud, account takeover, identity theft, digital fraud).
Data analysis and reporting (Excel, BI tools)

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised