Acceldata
Acceldata2mo ago
USD 120000–160000/yr

Customer Advocacy Manager

United StatesUnited StatesFull-Timemid
Customer SuccessCustomer Advocacy Manager
4 views0 saves0 applied
Apply Now

Quick Summary

Overview

Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates.

Requirements Summary

3-5 + years of experience in customer marketing, customer success, or advocacy roles Strong storytelling and content development skills, and Experience with Salesforce Excellent relationship-building and communication abilities Analytical mindset…

Technical Tools
salesforcecustomer-successproject-managementpublic-speaking
Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer success stories, managing advocacy programs, and amplifying the voice of the customer across marketing, sales, and product teams.
 
This role requires on-site presence at HQ three days a week.
  • Develop and execute a customer advocacy strategy that drives engagement, retention, and brand loyalty
  • Identify satisfied customers and recruit them into advocacy programs (case studies, testimonials, references, reviews, and events)
  • Manage customer reference programs to support sales and marketing initiatives
  • Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof
  • Partner with customer success and support teams to identify advocacy opportunities
  • Organise and manage customer events, webinars, and community initiatives
  • Track and report on advocacy program performance and ROI
  • Gather and share customer feedback with product and leadership teams to influence roadmap decisions
  • Maintain relationships with key customer champions and stakeholders
    • Qualifications
  • 3-5 + years of experience in customer marketing, customer success, or advocacy roles
  • Strong storytelling and content development skills, and Experience with Salesforce 
  • Excellent relationship-building and communication abilities
  • Analytical mindset with the ability to measure program success
  • Ability to manage multiple projects in a fast-paced environment
    •  
    Skills
  • Familiarity with customer lifecycle and journey mapping
  • Public speaking or event management experience
  • Knowledge of social media and community engagement strategies
  • Strategic thinking with a proven ability to execute
  • Strong project management skills with exceptional attention to detail
  • Creativity and storytelling ability
  • Number and quality of customer advocates recruited
  • Volume and impact of customer-generated content
  • Customer participation in references and events
  • Influence on pipeline and revenue through advocacy efforts
  • Customer satisfaction and retention improvements

    • Location & Eligibility

    Where is the job
    United States
    On-site within the country
    Who can apply
    US

    Listing Details

    Posted
    May 7, 2026
    First seen
    May 7, 2026
    Last seen
    July 8, 2026

    Posting Health

    Days active
    61
    Repost count
    0
    Trust Level
    42%
    Scored at
    July 8, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position
    Acceldata
    Acceldata
    lever
    Employees
    350
    Founded
    2018
    Domain
    acceldata.io
    Jobs
    View 45 jobs
    View company profile

    4 other jobs at Acceldata

    View all →

    Explore open roles at Acceldata.

    Acceldata
    Senior Manager, Sales Enablement
    Acceldata
    Manager, Deal Desk
    Full-Time    Acceldata
    Sales Engineer - Hadoop Observability & Open Data Platform
    Full-Time    Acceldata
    Technology Alliances Manager – Storage Alliances
    Full-Time

    Similar Customer Advocacy Manager jobs

    View all →
    SkillsoftSkillsoftRemote
    Senior Customer Advocacy Manager
    $155k–$170k/yr
    Remote
    TopsortTopsort
    Commercial Renewals Specialist
    TouchBistroTouchBistro
    Customer Success Specialist
    CAD 50000-60000
    SamsaraSamsaraRemote
    Strategic Customer Success Manager
    MXN 1264927-1488150
    Remote
    HudlHudl
    Implementation Consultant, Data (German Speaker)
    A
    AkuityRemote
    Technical Customer Success Manager, AMER Central/East
    Remote

    Browse Similar Jobs

    Customer Success Manager1.1kTechnical Support211Customer Experience170Implementation Specialist158Implementation Consultant144Customer Success Specialist92Enterprise Customer Success Manager79Partner Success Manager51Client Success Manager50Customer Experience Manager45Onboarding Manager34Technical Customer Success Manager31Renewals Manager30Strategic Customer Success Manager26Adoption Specialist16Renewals Specialist16Customer Enablement Manager10Mid-Market Customer Success Manager9Customer Training Specialist9Customer Onboarding Specialist7
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    AcceldataCustomer Advocacy ManagerUSD 120000–160000
    Apply Now