Operations Specialist

Accelerant is a data-driven risk exchange connecting underwriters of specialty insurance risk with risk capital providers. Accelerant was founded in 2018 by a group of longtime insurance industry executives and technology experts who shared a vision of rebuilding the way risk is exchanged – so that it works better, for everyone. The Accelerant risk exchange does business across more than 20 different countries and 250 specialty products, and we are proud that our insurers have been awarded an AM Best A- (Excellent) rating. For more information, please visit www.accelerant.ai.

• →Manage operational workflows across onboarding, policy administration, and bordereaux lifecycle stages to ensure data completeness, timeliness, and accuracy.
• →Collaborate with cross-functional teams (Data, Underwriting, Compliance, Finance) to maintain integrity across systems and processes.
• →Support the centralization of master/reference data, ensuring consistent and auditable records across all operational systems.
• →Monitor and report KPIs such as submission cycle time, processing duration, and SLA adherence.
• →Identify and implement process improvements to increase efficiency, reduce manual touchpoints, and enhance the member experience.
• →Partner with internal teams to define and document standard operating procedures (SOPs).
• →Leverage tools like Snowflake, Power BI, and Excel to create reports and insights that inform business decisions.
• →Assist in onboarding new members and contracts, ensuring all documentation, systems, and workflows are aligned before activation.

• Bachelor’s degree (or equivalent) required.
• 5 years of relevant experience within the insurance industry. Experience with specialty insurance a plus.
• Strong understanding of data accuracy, process governance, and operational SLAs.
• Proven ability to work cross-functionally with technical and non-technical teams.
• Proficiency with Power BI, SQL (Snowflake), Excel, and workflow tools such as Jira or ServiceNow.
• Exceptional attention to detail and ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.

• Experience with bordereaux processing or insurance data workflows.
• Familiarity with contract lifecycle management or onboarding systems.
• Experience with automation tools (Power Automate, Zapier, or similar).