Field Service, Servitization Specialist

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Join us to work as a Field Service & Servitization Consultant and become part of business transformation and implementation projects for leading industrial clients.

You will help organizations transform traditional aftersales organizations into modern, service-driven businesses by improving field service operations, customer engagement and connected service delivery. Working closely with business and technology teams, you will support initiatives focused on recurring revenue models, digital services and customer value realization throughout the product lifecycle.

You will work in a dynamic project environment and gain exposure to transformation initiatives covering field service, connected products, subscription-based services and service business innovation.

• Support organizations in transforming field service operations to improve customer experience, operational efficiency and service delivery.

• Help design and optimize service business models, including subscription, outcome-based and equipment-as-a-service offerings.

• Contribute to the transformation of service contract and customer lifecycle processes, enabling long-term customer engagement and recurring revenue models.

• Collaborate with service, sales, operations and customer success teams to improve end-to-end service delivery and customer value realization.

• Support initiatives focused on connected services, leveraging connected products and digital capabilities to enhance service performance.

• Analyze and improve field service planning, workforce utilization and service execution to increase operational effectiveness.

• Explore opportunities to leverage AI-enabled service capabilities, remote assistance and predictive insights to improve customer support and field operations.

• Support organizations in developing customer-centric service strategies, strengthening aftersales capabilities and digital service transformation.

• Higher education, minimum bachelor's degree or technical equivalent (Engineer)

• Minimum 3 years of relevant experience working for industrial clients

• Functional knowledge of SAP that allows proposing best practice configurations

• Understanding dependencies, e.g. BOM and Serialization

• Practical knowledge of AI tools (Copilot, Gemini, GPT)

• Practical knowledge of project management methodology (waterfall and/or agile and/or scrum)

• Excellent communication skills in English is a must

• MS Office skills (Word, Excel, PowerPoint, Outlook)

• Relevant knowledge from any other Equipment-heavy industry

• Jira and Confluence proficiency

• German, French

• Process understanding

• Data and information architecture awareness

• Operational and business context

• Transformation mindset

• Cross-functional collaboration

• Employment contract (umowa o pracę)  

• Headquarter in Warsaw.    

Accenture does not discriminate employment candidates on the basis of race, religion, color, gender, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, orientation or any other basis impermissible under Polish law.  

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.  

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with. 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.