Case Worker Health Educator

Functional areas/departments where this position may be located:

• Community Health and Research Center (various departments)

• →Provide advocacy, culturally appropriate health education and information regarding assigned program objectives to clients and communities
• →Providing care coordination, case management, and system navigation activities (assuring access to care)
• →Building individual and community capacity (teaching those served how to manage their own health needs)
• →Implementing individual and community assessments to determine needs and/or identify risks
• →Conducting outreach (home visiting to provide education, assessment, and social support)
• →Document all services in compliance with the agency’s quality assurance plan
• →Report on program progress at required intervals per funding guidelines
• →Create educational/program marketing materials targeted toward assigned program including newsletters, Facebook and websites
• →Participate in analytical analysis of the program and identification of participant characteristics
• →Organize activities and/or fundraising events in support of program objectives

• →Maintain agency confidentiality and client’s privacy
• →Maintain currency regarding services provided to clients
• →Follow the funding sources requirements and CARF standards applicable to the services provided
• →Facilitates delivery of ACCESS Diabetes Prevention Program, provides support, service (e.g., taking blood pressure, diabetic foot care, etc) and guidance to program participants, and maintains fidelity to the curriculum
• →Provide a cultural bridge among individuals, communities, and health and social service systems (act as bridge between providers and patients)
• →May travel to community locations for program delivery and/or deliver program virtually
• →May attend training events, meetings and conferences as needed to fulfill funding requirements
• →May translate and interpret information for non-English speaking clients as needed
• →May conduct presentations to audiences of various sizes and demographics
• →May assist and enroll clients in programs, services and benefits offered and referring clients in need of other services outside the scope of the area
• →Operate standard office equipment and use required software applications
• →Perform other duties and responsibilities as assigned

Knowledge of:

• Community resources including social services agencies and crisis intervention providers
• Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received
• Basic health and wellness, fitness principles, as well as healthy living behaviors is required
• Basic EMR functionality

Skill in:

• Communicate effectively, both orally and in writing
• Instructing others on how to do a task
• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

• Partner with other functional areas to accomplish objectives
• Organize and prioritize multiple tasks and meet deadlines
• Communicate effectively, both orally and in writing
• Speak and write in English. Ability to interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferred
• Maintain confidentiality of agency and client information

• Minimum Degree Required:

• Associate degree

• Required Disciplines:
  • Business, Marketing, Public Health, Social Work or Human Services based on assigned functional area

~and~

• At least two years of experience in sales, marketing, public health, social work, or human services. Some experience in group facilitation in person and using a video conferencing platform as well as experience in motivational interviewing and lifestyle change health coaching is preferred, or any equivalent combination of experience, education and/or training approved by Human Resources

• Licenses/Certifications Required at Date of Hire: If employed in the diabetes program a certification as Diabetes Prevention Lifestyle Coach or obtained within 3 months of hire

Hours: Normal business hours, some additional hours may be required

Travel Required: Local travel may be required

Working Environment: Climate controlled office