Health Operations Manager

• →Plan, assign, monitor and manage the work of others
• →Review performance and evaluate results achieved by subordinates
• →Coach and mentor subordinates and document discussions on a regular basis
• →Interpret, apply and recommend changes to organizational policies and procedures
• →Review progress of assignments with senior management
• →Balance conflicting resource and priority demands
• →Track staff productivity
• →Track billing in conjunction with Information and Technology department
• →Conduct staff meetings and case conferences and may consult and train on specific areas of expertise both internally and globally regarding treatment
• →Ensure compliance with agency’s quality assurance plan in conjunction with Quality Assurance Manager
• →Document all services in compliance with the agency’s quality assurance plan and report on program progress at required intervals per funding guidelines
• →Conduct regular reviews of program files and medical records for accuracy and completeness
• →Develop manual and curriculum of treatment
• →Conduct group therapy sessions as needed
• →Create, manage and operate within a specified budget in conjunction with the Fiscal department
• →Participate in program audits and follow up on findings and recommendations
• →Maintain agency confidentiality and clients’ privacy in accordance to the agency’s policies and procedures
• →Maintain currency in areas of psychosocial rehabilitation and therapeutic intervention techniques
• →Shall follow the funding sources requirements and CARF standards applicable to the services you provide
• →May provide direct care to patients as needed
• →May plan and execute various special event activities designed to increase awareness of specific programs and increase donations
• →May participate in public speaking events and/or various external meetings on behalf of ACCESS
• →May participate in the writing of grant proposals in an order to retain current funding and/or obtain new funding and review grant contracts and consult with Director on a regular basis to ensure compliance
• →May conduct psychological testing and substance abuse counseling as appropriate based on qualifications and assigned functional area
• →May translate and interpret information for non-English speaking clients as needed
• →Operate standard office equipment and use required software applications
• →Perform other duties and responsibilities as assigned

Knowledge of:

• Biological, psychological and sociological concepts and trends
• Advanced concepts, practices and procedures of crisis intervention techniques
• Community resources including social services agencies and crisis intervention providers
• Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received

Skill in:

• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

• Manage conflict in a calm and professional manner
• Partner with other functional areas to accomplish objectives

• Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
• Objectively gather information, identify linkages and trends and apply findings to assignments
• Organize and prioritize multiple tasks and meet deadlines
• Handle stressful situations and provide a high level of customer service in a calm and professional manner
• Communicate effectively, both orally and in writing

• Speak and write in English
• Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population preferred
• Maintain confidentiality of agency, employee and client information

• Minimum Degree Required:

• Master’s degree
• Doctoral degree preferred

• Required Disciplines:
  • Social Work, Psychology, Counseling or related field

~and~

• At least 5 years of experience working in a mental health setting as a Fully Licensed Master Social Worker, Licensed Psychologist or Licensed Professional Counselor with prior management skills
• At least 2 years working in a supervisory capacity in a clinical setting
• Experience with grant writing preferred
• Experience in a substance abuse setting may be required based on assigned functional area
• Any equivalent combination of experience, education and/or training approved by Human Resources

• Licenses/Certifications Required at Date of Hire:
  • Fully Licensed (Master Social Worker or Ph.D.)
  • Licensed Professional Counselor (LPC)
  • CAFAS certified if position is responsible for child therapy.
  • MCBAP Certified Addiction Counselor or Certified Advance Addiction and Drug Counselor, and Certified Clinical Supervisor – Michigan (CCS-M) may be required based on assigned functional area or ability to obtain within 6 months

Hours: Normal business hours, some additional hours may be required

Travel Required: Local travel, up to 15%

Working Environment: Climate controlled office