ASRS Fault Chaser

The ASRS Fault Recovery Technician is an entry level role responsible for supporting the day-to-day operation of the Automated Storage and Retrieval System (ASRS) by responding to system faults, performing defined recovery actions, and maintaining safe and organized work areas. This role focuses on restoring system functionality within established procedures while adhering to all safety and compliance standards.

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily.

• Monitor ASRS system alerts and respond to faults in a timely manner
• Execute established fault recovery procedures to restore system operations
• Identify and escalate non-routine, recurring, or complex system issues to maintenance personnel
• Safely clear product jams and minor obstructions in accordance with safety guidelines
• Maintain cleanliness and organization of ASRS equipment and surrounding work areas
• Follow all safety protocols, including equipment guarding requirements and defined work boundaries
• Communicate system status, issues, and shift updates to operations, maintenance, and leadership teams
• Accurately document activities, observations, and system interactions in designated tracking systems

• High school diploma or equivalent (GED)
• Demonstrated ability to follow written procedures and adhere to established protocols
• Basic mechanical aptitude and ability to work around automated equipment
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed

• Prior experience in a warehouse, distribution, or manufacturing environment
• Exposure to automation systems, conveyors, or ASRS technology
• Basic computer proficiency, including the ability to enter and track work in system tools

The physical demands and work environment characteristics described here are representative of those required to successfully perform the essential functions of this position.

• Ability to stand and walk for extended periods in a fast-paced environment
• Ability to climb stairs, ladders, and/or elevated platforms as needed
• Ability to lift and/or move up to 50 pounds with or without reasonable accommodation
• Regular exposure to a warehouse environment, including moving mechanical parts and varying temperatures

• Must comply with all company safety policies and procedures
• Must work within the defined scope of the role and escalate tasks requiring advanced technical or safety intervention
• Use of personal protective equipment (PPE) may be required

This job description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify, add, or remove duties as business needs change.

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When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.