AM/ Specialist – Payment Gateways & Corridors

Job Title	Assistant Manager / Specialist – Payment Gateways & Corridors
Department	Operations
Reporting To	Head of Operations / COO
Company Name	ACE Money Transfer
Location	Lahore or Kharian
Employee Type	Full Time
Experience Required	3–5 years in payments, fintech, or remittance operations

Role Overview

ACE Money Transfer is a leading global remittance company operating across multiple corridors with integrations to international payment gateways and local Alternative Payment Methods (APMs). We are looking for a leader to own and drive the performance of our entire payments infrastructure.

This role sits at the intersection of operations, technology, and partnerships. The Assistant Manager / Specialist Payment Gateways & Corridors will be accountable for acceptance rates, gateway uptime, corridor health, and strategic expansion of payment options. This is a high-ownership position requiring deep domain expertise, strong analytical capability, and the ability to influence internal and external stakeholders at all levels.

Key Responsibilities

Gateway & Corridor Performance Management

Own end-to-end acceptance rates across all active corridors and payment gateways; set and enforce minimum acceptance rate thresholds by corridor.
Proactively monitor gateway performance dashboards in real time; identify and resolve degradation before it impacts customers.
Conduct deep-dive analysis on transaction decline reasons — issuer declines, network errors, fraud blocks, and routing failures — and implement targeted fixes.
Maintain a gateway health scorecard covering uptime, success rate, latency, and dispute ratio for each active integration.
Manage and optimize payment routing logic to maximize success rates and minimize costs across gateways.

Integration & Technical Oversight

Lead integration lifecycle from Operations for new payment gateways and local APMs
Collaborate with the cross functional teams to ensure robust, smooth gateway integrations with appropriate fallback mechanisms.
Manage integration documentation, API change logs, and versioning to ensure business continuity during gateway upgrades.
Evaluate and onboard new payment methods (wallets, real-time bank transfers, cash networks) in target markets to improve customer reach and corridor resilience.
Define and enforce technical SLAs with gateway and APM partners.

Operations & Incident Management

Act as escalation point for all payment-related issues; lead root cause analysis (RCA) and drive timely resolution with internal and external teams.
Establish and maintain payment operations monitoring framework with defined escalation paths and response SLAs.
Develop and maintain incident runbooks and standard operating procedures (SOPs) for common gateway failure scenarios.
Ensure redundancy across pay-in options in all critical corridors to protect business continuity.
Oversee settlement processes, reconciliation accuracy, and resolution of transaction discrepancies.

Data, Reporting & Analytics

Design and maintain real-time and daily operational dashboards tracking KPIs: acceptance rate, decline rate by reason, gateway uptime, corridor-level performance, and cost per transaction.
Produce weekly and monthly performance reports for senior leadership with actionable insights and improvement plans.
Leverage transaction data to identify trends, seasonality impacts, and corridor-specific risks.
Lead regular gateway and APM performance reviews with internal stakeholders; chair quarterly business reviews (QBRs) with key payment partners.

Partner & Vendor Management

Serve as the primary operations relationship owner for all payment gateway and APM partners; manage escalations and SLA adherence.
Negotiate commercial terms, pricing, and service levels with gateway partners to optimize cost and performance.
Build and maintain a strategic operational pipeline of alternative gateway and APM partners for each corridor to reduce single-point-of-failure risk and work in collaboration with internal stakeholders.

Process Improvement & Automation

Continuously identify and automate manual operational processes to reduce human error and improve scalability.
Drive implementation of intelligent payment routing, retry logic, and dynamic gateway failover.
Champion best practices in payments operations across the team; establish structured knowledge management and documentation standards.
Lead or contribute to strategic projects (e.g., new market launches, major gateway migrations) as directed by leadership.

Compliance & Risk

Work with the compliance team to manage fraud risk, transaction monitoring, and flagged payment resolution.
Maintain audit trails for payment transactions, workflow changes, and partner communications.

Required Skills & Qualifications

Experience	3–5 years in payments operations, fintech, or cross-border remittance
Domain Knowledge	Deep understanding of payment gateway ecosystems, card schemes (Visa/Mastercard), local APMs, real-time payment rails, and remittance corridors is a plus.
Technical Skills	API integrations, REST/JSON, payment gateway dashboards, SQL for data querying, basic understanding of tokenization and 3DS
Analytical Ability	Strong data analysis and reporting skills; ability to translate data into actionable operational decisions
Leadership	Proven ability to manage cross-functional teams and vendor relationships; experience in building and scaling payments operations teams
Compliance Awareness	Working knowledge of AML requirements, and financial regulatory compliance for cross-border payments

ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile

Payment Gateways Specialist/ AM

Quick Summary

Location & Eligibility

Listing Details

Posting Health

3 other jobs at acemoneytransfer

Similar Other jobs

Stay ahead of the market