Florida Claim Customer Service Representative

It’s a great time to join AAA The Auto Club Group! 

Job Type:

The Auto Club Group is seeking a Florida Claim Customer Service Representative who will be responsible for taking first notice of loss, handling claim inquiries, initiating claim services and handling low-complexity, one-touch claims in a call center environment. 

• Successfully complete at least one of the following within 9 months of hire:

• AAA general claim policy training.

• Policy, negligence, and no-fault training

• Proactively contact and effectively interact with the public and business partners through outbound communication

• Work independently

• Communicate effectively over the telephone

• Work under pressure

• Record and maintain information accurately and in a timely fashion

• Work effectively in a team environment

• Sit for the majority of the workday

• Willingness and ability to work irregular shifts, including weekends and holidays 

• Must reside within 50 miles from our Tampa Florida Location

Work Environment

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

• High School Diploma or equivalent

• Completion of AAA approved call center training program, appropriate level ACG Claim Representative Training program and ongoing training and certification for the position

• Must have an active Florida State Adjuster License

• Processing information and handling claim inquiries utilizing PCs and software packages (e.g. ACG claim systems, Microsoft Word, Excel)

• Reading and comprehending various Customer Care service tools (manuals, work models, etc.)

• Performing mathematical calculations including adding, subtracting, percentages, etc.

• Analyzing and resolving problems

• A claim related field such as insurance, automotive, medical or legal services

• A call center environment

• Utilizing ACG automated systems

• Investigating and resolving claims related problems

• Handling claims or claim support tasks such as processing glass claims, car rentals, invoice payments, etc.

• Claim processing policy and procedures

• General claim processing functions

• Claim processing systems

• Telephone etiquette

• ACG insurance processes and procedures

• Auto and home repair basics and cost estimating

• State insurance laws

• Regulatory compliance requirements

• Property and casualty insurance policy language and provisions

• Claims quality service standards 

• Liability, negligence, No-Fault principles and subrogation