Remote P&C Licensed Insurance CSR

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Quick Summary

Requirements Summary

August 24, 2026 Training Schedule: Mon–Fri, 9:00 AM – 5:30 PM ET Attendance is critical during training; successful completion is required for continued employme

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It’s a great time to join AAA The Auto Club Group!

Job Type:

Full time

Hourly

What We Offer

~1 min read

We are looking for candidates who have:

Education

✓High School Diploma or equivalent (GED)

✓Providing a high level of customer-focused service

✓Navigating through a PC Windows environment, including accessing information from multiple applications

✓Managing and navigating multiple sources of information and applying them as needed

✓Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.

✓Cross-selling

✓Current Property & Casualty Insurance license

✓May be required to attain and maintain state membership licenses as appropriate by the department

✓College-level coursework, certification, or equivalent (i.e., relevant continuous learning)

✓Demonstrate the ability to manage concurrent customer interactions across chat, voice, and email platforms, prioritizing tasks while delivering a seamless and consistent customer experience.

Begins after training. There are three shift patterns to choose from:

Monday–Friday 11:30 am – 8:00 pm | SDO: Tuesday | Saturday Rotation (assigned later): 9:30 am – 6:00 pm
Monday–Friday 12:00 pm – 8:30 pm | SDO: Wednesday | Saturday Rotation (assigned later): 9:30 am – 6:00 pm
Monday–Friday 12:30 pm – 9:00 pm | SDO: Thursday | Saturday Rotation (assigned later): 9:30 am – 6:00 pm

If you are looking for a role with structure, support, and a clear path to success, this is an excellent opportunity to grow your career with ACG

This is a remote call center position. Call Center employees to work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored. Willingness and ability to work extended/irregular hours, including weekends/holidays.

Interested in learning more? Apply Today!

#LI-Remote

#Appcast

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.