acresecurity~1mo ago

Technical Support Engineer

Remotemid

Technical Support EngineerCustomer

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Quick Summary

Key Responsibilities

Contribute to in-depth troubleshooting of software and hardware issues, including analyzing log files to ensure high product performance and reliability.

Requirements Summary

cloud platforms like AWS/Azure, CRM/ERP systems. C#, Python, SQL, Flutter, and MongoDB. Proven ability to set up and deliver high-level technical training Experience in creating, updating,

Technical Tools

Technical Support EngineerCustomer

Position: Technical Support Engineer
Location: Dublin (IE)
Languages: Excellent communication skills in English and German – any additional language (Italian, Swedish, French, Spanish) will be a plus.

Move Security Forward with Acre
Are you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time.

About Acre
At Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.

Your Impact
We are looking for an amazing Technical Support Engineer to join our dynamic, globally acting GTS Support team. In this role, you will:

Support hardware and software installations for our security products, with an expanding acre cloud portfolio for Access and Intrusion solutions.
Manage technical support using helpdesk software.
Provide solution concepts and helpful guidance for resolution, analysis for complex troubleshooting when needed.
Perform technical expert training for our customers and contribute to our growing professional service offerings, including customized installation as well as API programming support

What You’ll Do
In addition to the above, your key responsibilities will include:

Contribute to in-depth troubleshooting of software and hardware issues, including analyzing log files to ensure high product performance and reliability.
Collaborate with your Manager and the relevant software and hardware stakeholders to resolve raised issues.
Work closely with cross-functional teams to investigate and resolve issues within cloud infrastructures to deliver high-quality solutions
Maintain and contribute to GTS online knowledge base articles.
Document and report identified product issues ensuring consistent descriptions.

What You'll Bring
To succeed in this role, you'll need:

A bachelor’s degree in technical sciences, with additional qualifications in IT (Cloud/Networks) preferred or comparable knowledge acquired by experience
Strong understanding and hands-on experience with database structures
Programming experience would be a plus: cloud platforms like AWS/Azure, CRM/ERP systems. C#, Python, SQL, Flutter, and MongoDB.
Proven ability to set up and deliver high-level technical training
Experience in creating, updating, and maintaining technical documentation
Solid background in project management
Analysis competency in combination with a pragmatic realisation mindset

What’s in It for You
We strive to do more than just match your ambitions — when you join Acre, you’ll have access to a range of exciting opportunities:

Be part of a disruptor – Help move security forward with a company that challenges the status quo and redefines industry standards.
Learn from industry leaders – Work alongside experts and innovators driving real change in security technology.
Drive meaningful impact – Your work will directly contribute to pioneering security technologies that protect businesses and communities worldwide.
Advance your career – Access professional development opportunities, including training programs, mentorship, and industry events.
Enjoy competitive rewards – We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program that reflects your contributions.

Join the Future of Security
At Acre, we’re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we’d love to hear from you.

Acre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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