Housekeeping Supervisor

We are now accepting applications for the following position:

Monitor Housekeeping Attendants' activities, providing real-time support to meet
standards, address guest needs, and maintain high performance.

RESPONSIBLITIES INCLUDE:
• Conduct thorough inspections of rooms, corridors, stairwells, elevators, linen closets,
and public areas; coach attendants on deficiencies and ensure corrective actions.
• Schedules daily tasks to include collecting rooms and floor status sheets for assigned
work areas, monitors each Housekeeping Attendant's daily progress, inspects
completed rooms to assure that all standards have been met and when standards
have been missed, brings Attendant back to room and coaches the Housekeeping
Attendant on how to correct deficiency, coordinates work orders in assigned section
and follows up to be sure work is completed, and releases checkout rooms to be sold.
• Manage supplies on guest floors, assist with linen inventory and chute safety, and
collaborate with other departments for optimal guest flow.
• Train staff on Palm Heights SOPs, provide input for performance reviews, and foster
a culture of thoughtful, genuine guest interactions.
• Communicate and follow up on guest requests, issues, or special requirements,
using instincts and judgment to create personalized experiences.
• Fluent with OPERA and Microsoft Office

QUALIFICATIONS:
• Minimum of 3 years of relevant experience
• High School Diploma or Equivalent
• Proven experience in housekeeping supervision within a luxury hotel environment,
with strong knowledge of SOPs and guest service standards.
• Proficiency in OPERA for room management and Microsoft Office (Excel, Word,
Outlook) for reporting, scheduling, and inventory tracking.
• Excellent communication skills for team coordination, training, and cross-department
collaboration.
• Ability to multitask in a fast-paced setting, with a keen eye for detail and commitment
to Palm Heights' elevated standards.
• Physical ability to inspect areas, handle linen, and respond to operational needs.
• Flexible availability, including weekends and holidays.

Salary: USD$8.00 - USD$10.50 Per Hour + gratuities

Benefits: In accordance with Cayman Islands law

Location: Grand Cayman

Employment Type: Full-Time