Housing Case Manager

United States·Dumfriesmid

Case ManagerHealthcare Clinical

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Quick Summary

Overview

Action in Community Through Service At ACTS, our highly-trained staff and volunteers are committed to providing the best possible services to our clients every day.ACTS fosters hope, provides relief, and promotes self-sufficiency for our Prince William area neighbors in crisis.

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What We Offer

~5 min read

✓Full health insurance options with generous employer contribution for medical and 403(b) matching.

✓Paid vacation and sick leave, personal time, paid lunch, comp time and Birthday time off!

✓Additional time off from December 25 – January 1.

✓Grow your skills with free, award-winning training.

✓Use your talents in a successful organization with over 50 years of significant impact in the community.

✓Earn First Aid, and Narcan certifications, as well as other human service trainings.

✓Conducts comprehensive initial screening process to determine eligibility for program services, providing assessment, intake and enrollment where appropriate.

✓Assist client in developing Individual Service Plan (ISP), assess progress and problem-solving barriers to self- sufficiency regularly.

✓Monitors client’s compliance with Program Agreement.

✓Serves as an advocate and liaison for assigned caseload clients receiving ACTS Housing Services.

✓Provides education and information in building client self-sufficiency around family systems, housing, budgeting, employment, educational training, health and other human services with an emphasis on long-term housing and economic stability.

✓Makes referrals to other services as needed and works with other community partners to provide collaborative services to clients.

✓Executes their assigned program funding within the approved budget and in compliance with funding source requirements.

✓Enters and updates information into the Homeless Management Information System (HMIS), SharePoint and other client databases as required.

✓Maintains client files in accordance with ACTS guidelines and other accrediting agencies for program and grant requirements.

✓Participates in regular supervision with Program Supervisor by providing regular updates and preparing case presentations.

✓Completes required 40 hours of training annually including CPR, First Aid and NARCAN certification and other human service trainings.

✓Promotes community awareness about homelessness and human services.

✓Attends staff meetings, community meetings, training and other agency related activities as required.

✓Conducts ongoing outreach to establish/foster a network of community resources and services.

✓Performs other duties as required.

✓Excellent verbal and written communication skills.

✓Excellent interpersonal and customer service skills.

✓Excellent organizational skills and attention to detail.

✓Excellent time management skills with a proven ability to meet deadlines.

✓Strong analytical and problem-solving skills.

✓Strong supervisory and leadership skills.

✓Ability to prioritize tasks and to delegate them when appropriate.

✓Working knowledge of MS Word, Excel, Outlook, and Internet navigation

✓Ability to function well in a high-paced and at times stressful environment.

✓Have a valid driver’s license, acceptable driving record, current auto insurance, and daily access to a personal vehicle

✓Excellent sales and customer service skills.

✓Preferred – CPR and First AID Certification

✓Proficient with Microsoft Office Suite

✓Bilingual capability (English and Spanish, French or Arabic)

✓Meets one of the following three criteria, required:

✓A bachelor’s degree in human services, behavioral sciences or allied field (including criminal justice, education and psychology)

✓AA degree in human services, behavior sciences or allied field (including criminal justice, education and psychology) with 4 years of documented related experience

✓No college degree in human services, behavioral sciences or allied field (including criminal justice, education and psychology) with 5 years of documented related experience.

✓A bachelor’s in human services or behavioral sciences, preferred

✓Prolonged periods of sitting at a desk and working on a computer.

✓Must be able to lift up to 15 pounds at times.