Senior Cloud Security Engineer

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

As an Ada engineer, you’ll have the autonomy to make a huge impact and the opportunity to work alongside talented peers who challenge and inspire you. We move fast, take ownership, and always strive to improve, both as individuals and as a team. As a Senior Software Engineer on Ada’s Security Operations team, your work will have a fundamental impact on Ada’s company growth. You will be integral in building a scalable, efficient, and robust ecosystem of integrations to expand our addressable market and provide powerful tools for our customers.

We are looking for a Senior Cloud Security Engineer to provide technical leadership across cloud security architecture, detection and response, and platform enablement. This role is not focused on ticket driven security work. You will own cloud security systems and architecture end to end, partner closely with Platform and Product Engineering, and ensure that security controls are automated, scalable, and embedded into how Ada builds and operates its cloud environments. You will act as the senior technical counterpart to engineering leadership and security leadership, translating risk and compliance requirements into concrete engineering solutions.

• 5 or more years of experience in cloud engineering, infrastructure, or security engineering roles.
• Deep hands on experience with at least one major cloud provider, preferably AWS.
• Strong experience designing and securing cloud IAM, networking, and distributed systems at scale.
• Extensive experience with infrastructure as code tools such as Terraform or CloudFormation.
• Experience building or operating detection and response systems including SIEM and cloud security monitoring.
• Proven ability to translate compliance and risk requirements into technical implementations.
• Experience collaborating with platform, DevOps, and product engineering teams.
• Strong communicator who can influence architecture and engineering decisions across teams.
• Comfortable operating independently and owning long term technical initiatives.

• Establish a secure by default cloud security architecture that scales with Ada’s growth.
• Reduce cloud security risk through automation and preventative controls.
• Improve detection, response, and incident readiness across cloud environments.
• Enable engineering teams to ship faster without compromising security.
• Raise the bar for cloud security engineering maturity across the organization

#LI-NS1