Lead, Operations Specialist Non-Driving

Description

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. 

If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

• Commitment to Our People – Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Comprehensive Total Rewards & Benefits
• Industry-Leading Care & Innovation
• Responsible Environmental Stewardship

The Lead Operations Specialist role is one that supports oversight of patient care and operational excellence in our business. This role is unique in its ability to lead the impact patient outcomes while driving process improvements and team performance. 

• →Supervise and support team members in daily operations, including complex case resolution and escalations
• →Lead team meetings and facilitate onboarding and ongoing training to support staff development
• →Monitor performance metrics and productivity, providing coaching, feedback, and continuous improvement guidance
• →Serve as the primary escalation point for complex customer issues and regulatory compliance questions
• →Drive process improvements and workflow optimization to enhance efficiency and service quality
• →Partner with leadership on staffing, scheduling, and resource planning
• →Maintain expertise in Medicare guidelines, payer policies, and regulatory changes to guide team decision-making
• →Analyze and report on team performance, operational trends, and key metrics
• →Ensure compliance with HIPAA and company policies, including completion of required training and adherence to the AdaptHealth Compliance Program
• →Perform other related duties as assigned

• High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required
• One (1) year of relatable work experience required
• Four (4) years of exact or comparable work experience working within a healthcare or medical services organization
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required
• Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail
• Ability to multi-task in a fast paced environment
• Proficient computer skills – Microsoft Office and healthcare systems are a plus
• Comfort learning new technologies and navigating multiple systems
• Ability to work independently while following established procedures and directives

• Physical Requirements: Each role has a unique set of physical demands and work environment(s) that an employee will encounter while performing the essential function of the job. Reasonable accommodations may be made to enable individuals with disability(s) to perform the essential functions. For more detail surrounding these requirements please inquire upon application selection.

• Company conducted Background Check is required for all roles
• Company conducted Motor Vehicle Record Check is required for driving roles
• Clinical roles require valid licensure/certification, where applicable