Operations Specialist - Patient Facing

Description

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

• Commitment to Our People – Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Comprehensive Total Rewards & Benefits
• Industry-Leading Care & Innovation
• Responsible Environmental Stewardship

The Operations Specialist role is one that supports patient care and operational excellence in our business. This role is unique in its ability to impact patient outcomes while driving process improvements and team performance. 

• →Support regional operations through workflow improvement, training, and process optimization
• →Review and process documentation, including insurance verification, authorizations, and order accuracy
• →Navigate EMR systems to enter, track, and validate patient and authorization data
• →Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
• →Collaborate with teams and leadership to resolve issues and communicate trends
• →Maintain knowledge of payer guidelines, products, and services to ensure compliance
• →Assist with training materials, onboarding, and cross-functional support
• →Participate in projects to refine processes and enhance operational performance
• →Meet quality and performance metrics while managing multiple priorities
• →Deliver, set up, and educate patients on home medical equipment as needed
• →Perform patient assessments and follow-ups to support care and compliance
• →Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
• →Safely operate company vehicles for equipment delivery
• →Perform other duties as assigned

• High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required
• Valid and unrestricted driver’s license
• One (1) year of relatable work experience required
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required
• Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail
• Ability to multi-task in a fast paced environment
• Proficient computer skills, Microsoft Office and healthcare systems are a plus
• Comfort learning new technologies and navigating multiple systems
• Ability to work independently while following established procedures and directives

• Physical Requirements: Each role has a unique set of physical demands and work environment(s) that an employee will encounter while performing the essential function of the job. Reasonable accommodations may be made to enable individuals with disability(s) to perform the essential functions. For more detail surrounding these requirements please inquire upon application selection.

• Company conducted Background Check is required for all roles
• Company conducted Motor Vehicle Record Check is required for driving roles
• Clinical roles require valid licensure/certification, where applicable