Senior Technical Account Manager

Ultimate Success is Adobe’s Digital Experience elite service, contributing to the success of our largest customers by wrapping Support Delivery and Technical Account Management around the customer. We are seeking a technical expert in Workfront to join our dynamic TAM Team. Work with a highly collaborative team on highly visible engagements across industries and verticals and grow with a robust system of support and enablement.

• →Work with customers at varying stages of solution maturity to solve targeted customer issues and enable customers on Workfront features and functionality in short-term engagements
• →Effectively assess a customer’s technical needs, devise efficient solutions or areas of growth, and present and review the options with the customer
• →Proactively maintain the highest level of technical expertise by staying current with new Workfront releases and functionality
• →Be a recognized Workfront expert
• →Leverage hands-on technical and product skills, as well as digital marketing business insight, to solve customers’ technical obstacles
• →Build trusted advisor relationships with our customers, Technical Account Managers, Customer Success Managers, and product teams
• →Highly motivated and self-directed with the ability to lead multiple short-term customer engagements simultaneously
• →Take leadership during project discovery and delivery, while collaborating with the TAM or CSM
• →Foster a collaborative spirit within our team and cross-functional teams
• →Participate within the Adobe technical community to develop and share guidelines and processes

• 3+ years of Consulting Experience with Workfront
• Experience implementing Workfront Workflow and Workfront Planning
• Experience building and consulting on Fusion Scenarios
• A deep understanding of the content life cycle and content supply chain
• Experience with the Workfront > AEM Native Integration or connecting Workfront and AEM Assets via Fusion
• Demonstrate proficiency in artificial intelligence (AI) technologies and a strong awareness of emerging trends and innovations in the AI landscape
• Experience with or general understanding of GenStudio for Performance Marketing
• Workfront Professional or Expert Certification
• Experience developing customer-facing thought leadership assets that address common customer technical issues
• Good presentation and interpersonal skills both verbal and written in English
• Able to articulate business solutions to both technical and non-technical audiences
• Adapt to and work effectively with a variety of customers, establishing credibility and trust quickly

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

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At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

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Colorado:

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

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