Consumer Experience Specialist I Provider Appointment Scheduler

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Analyzes data inputs and research related to key consumer promise and aspirational initiatives. Prepares and creates learning materials using various mediums and teaching methods. Develops, builds, and executes first-in-class services and experiences. Identifies areas of improvement for training curriculum and materials on an ongoing basis. Exports daily performance reports from consumer-based dashboards. Integrates and vets new capabilities, improvements, and enhancements within the ecosystem. Collaborates with impacted upstream and downstream matrixed areas. Thinks strategically, executes methodically, and manages competing priorities. Researches and synthesizes consumer insight inputs to develop communications for senior-level audiences. Summarizes findings using digestible language and illustrations. Communicates changes in strategic direction, product vision, progress, and prioritizations to leadership and impacted project teams. Develops and collaborates on building effective project update and progress presentations and associated communication materials for senior leadership and impacted teams. Other duties as assigned.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.