PBX Communications Specialist PRN

Day-Weekend (United States of America)

3100 E FLETCHER AVE

TAMPA

Florida

33613

Other duties as assigned. Answers and transfers incoming calls promptly and accurately. Responds quickly and accurately to all codes, alerts, drills, and testing. Documents all event details in a timely and accurate manner. Executes all communications efficiently and accurately. Stays current and knowledgeable in all applicable hospital, code, and departmental procedures. Assists with training new staff members on call processing procedures. Monitors and reports any issues with communication systems to the appropriate personnel. Maintains confidentiality and security of all patient and hospital information. Collaborates with other departments to ensure seamless communication and service delivery.Knowledge, Skills, and Abilities:
• Ability to remain calm, composed, and professional at all times [Required]
• Demonstrates effective communication with all team members, callers, staff, patients, and families. Ability to speak with callers distinctly and clearly [Required]
• Ability to remain attentive for incoming codes and alerts [Required]
• Ability and willingness to quickly adapt to change [Required]
• Demonstrates a sense of urgency in emergency matters. Able to readapt swiftly, as required [Required]
• Ability to think proactively, progressively, compassionately, and responsibly [Required]
• Ability to follow instructions and timely respond to all matters during normal or stressful conditions alike [Required]
• Ability to multi-task (i.e., read and respond to emails, document events, take calls, and communicate with team, as needed) [Required]
• Ability and willingness to work in a team environment as well as independently [Required]
• Ability to remain engaged while also maintaining satisfactory participation and attendance for all meetings and staff development programs [Required]
• Ability to work a variable/flexible shift to include nights, weekends, and holidays [Required]
• Complies with the Facility Employee Code of Conduct [Required]
• Demonstrates compliance with all HIPAA, federal, state, and local laws, rules, and government [Required]
• Promotes evidence of adherence to the hospital confidentiality policy [Required]
• High school graduate or equivalent. [Required]
• One (1) year PBX switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience [Required]
• Excellent customer service [Preferred]
• Ability to comprehensively document event details accurately [Preferred]
• Proficiency in reading, writing/spelling, and communicating information. (English) [Preferred]
• Willingness to learn and advance in role [Preferred]
• Ability to follow instruction [Preferred]
• Ability to respond to urgent matters accordingly [Preferred]

Education:
• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study:
• N/A

Work Experience:
• 1+ year experience in a hospital and/or a medical / healthcare setting [Preferred]
• 1+ year pbx switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience [Required]
• 1+ years experience [Required]
• 2+ years pbx switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience [Preferred]

Additional Information:
• N/A

Licenses and Certifications:
• N/A

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

$15.15 - $22.73