Business Systems Analyst II

The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products.

As a Business Systems Analyst II, you will be an integral member of the Business Systems team within the Revenue Org! You will collaborate with the rest of Business Systems and key stakeholders to craft and deliver technical solutions to business problems and transform the way our Revenue colleagues thrive. We look for candidates who strive for simple, sophisticated solutions and continuously improve both their technical and soft skills. The ideal candidate will demonstrate the ability to work nimbly and efficiently and adapt in a constantly evolving environment.

In this role, you will lead high-impact projects from inception to completion, ensuring that each initiative aligns with the company's strategic goals and delivers measurable results. The ideal candidate will possess a strong background in the Salesforce ecosystem, project management, exceptional communication skills, and a keen eye for detail, ensuring that all activities are executed flawlessly and efficiently.

We are experiencing explosive growth with millions of customers across thousands of merchants in-store and online, and your technical leadership will be a key enabler of that growth. Come join us as we build a beloved, lasting financial services brand predicated on honesty and trust. It’s going to be an amazing ride!

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  Develop requirements to automate and scale core processes; translate needs into user stories and process flows; lead discovery to identify gaps and opportunities.

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  Own end-to-end requirements lifecycle from intake through delivery and post-launch validation.

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  Gather and report data on key projects using tools such as, Salesforce, IronClad, and Snowflake to support critical, data-driven decisions across cross-functional initiatives.

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  Oversee program deliverables, define scope, and manage expectations for successful product migrations.

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  Lead and execute billing systems initiatives to support diverse product and pricing strategies.

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  Establish and maintain strong partnerships with cross-functional teams—Sales Operations, IT, Engineering, and Product Development—acting as the primary Point of Contact (POC) for the Business Systems team.

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  Leverage project management tools (e.g., Jira, Notion) to deliver timely updates on internal projects, product launches, and roadmap progress.

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  Analyze and optimize business processes, driving continuous improvement initiatives to streamline operations and deliver scalable, system-driven solutions.

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  Support product launch preparations by engaging in system testing and documentation to ensure thorough enablement readiness.

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  Document workflows and process enhancements related to quoting, billing, and provisioning systems.

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  Demonstrate adaptability and influence by learning and collaborating effectively within a remote working environment.

• 3+ years of experience with business systems, with a focus on the commerce-to-cash process, complemented by corporate experience and/or a background in systems consulting.

• Bachelor’s degree in Finance, IT, Business Administration, related field or equivalent experience.

• Demonstrated ability to take initiative while collaborating closely with teammates, learning from others, and sharing insights with the broader team.

• Proficient in Salesforce (SFDC), Snowflake and other reporting tools.

• Strong skills in analytical thinking, problem-solving, and organization.

• Skilled in reporting, data analysis, and data visualization.

• Knowledgeable in Quote-to-Cash processes and systems.

• Extensive cross-functional experience with excellent collaboration skills, capable of working with all levels of management across diverse functional teams.

• Able to synthesize and distill complex information, handle ambiguity with ease.

• Capable of understanding intricate system architecture where data flows through interconnected systems managed by various teams.

• Experienced in system implementations, user acceptance testing, and related documentation.

• Exceptional attention to detail and organizational skills, with the ability to manage multiple projects and meet tight deadlines in a fast-paced environment.

• Technically adept with a proven ability to quickly learn new technologies.

Pay Grade - H
Equity Grade - 3