Business Operations Manager

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $3B in revenue, and employ approximately 12,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

• Serve as a central coordination point across Product Line Management, Sales, Legal, Finance, Engineering, and Manufacturing to ensure operational alignment, issue resolution, and executional excellence.
• Facilitate cross-functional governance cadences, distribute decision summaries, and escalate unresolved issues with a recommended path forward.
• Support the development and continuous improvement of commercial operations processes and workflows that enable front- and mid-office execution.
• Govern Return Merchandise Authorization (RMA) and cancellation processes — including review, approval, and continuous improvement of associated decision-making standards — to ensure consistent and compliant resolution.

Own the documentation, standardization, and continuous improvement of operational processes, maintaining a master process library and conducting regular audits to identify gaps.

• Partner on enabling systems to ensure they support process requirements and business agility.
• Support governance and compliance across commercial operations ensuring processes, documentation, and audit requirements are maintained and met.

• Build and maintain standardized, scalable operational processes — including documentation, training, and continuous improvement programs.

• Directly manage and develop a team of analyst(s) supporting Business Operations operational execution and commercial enablement providing coaching, feedback, and career development support.
• Delegate effectively, set clear priorities, and create an environment where the team can do their best work.

• Bachelor’s degree in business, Operations Management, Engineering, or related field
• 5+ years of experience in business operations, commercial operations, or a related field.
• Experience facilitating governance cadences, tracking action items, and driving cross-functional alignment.
• Strong project management skills — ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills; comfortable presenting to leadership.

• Optical networking or telecommunications product/industry/technical acumen
• Familiarity with IBP, S&OP, or demand planning processes
• Exposure to process automation or CPQ platforms

• Demonstrates executional rigor by following through on commitments and holding others accountable.
• Builds trust and alignment across functions through influence without authority.
• Applies structured thinking to organize complexity into clear frameworks and actionable plans.
• Communicates clearly, concisely, and directly with stakeholders at all levels.
• Drives measurable results by translating process and operational improvements into trackable KPI outcomes and holding themselves accountable to progress.