Field Service Engineer

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com 

• Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites.

• Should have experience on Agilent LC & GC, Shimadzu HPLC and waters HPLC -good if certification

• Should have knowledge on CDS, preferably on Agilent CDS

• Diagnoses and resolves product performance problems.

• Performs maintenance and repair services.

• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.

• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

• May have knowledge of third-party products.

• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

• May train other field engineers or customers.

• May calibrate equipment on-site for large volume customers.

• May qualify leads.

• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

• Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

• Bachelor's or Master's Degree or equivalent.

• Post-graduate, certification and/or license may be required.

• Typically, at least 4+ years relevant experience for entry into this level.