Field Service Engineer – Atomic Spectroscopy

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek—so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

To strengthen our team, we are looking for a Field Service Engineer (m/f/d), preferably based near Basel, with experience and knowledge in atomic spectroscopy (AAS, OES and mainly ICP-MS), to join us.

Communication skills, creativity and a positive attitude are crucial in this regard. By helping customers solve their problems and demonstrating a commitment to providing the highest level of customer service, you contribute to our customers' success.

• →Provide on-site customer support for installation, implementation, maintenance, and repair of company and multi-vendor systems, including hardware, software, networking products, operating systems, and integrated solutions, with a primary focus on atomic spectroscopy systems (AAS, OES, main focus ICP-MS)
• →Install, configure, and optimize system components at customer sites while diagnosing and resolving hardware, software, and network performance issues
• →Perform preventive and corrective maintenance to ensure system reliability and minimize downtime, proactively addressing potential issues before they impact operations
• →Ensure customer satisfaction by advising on system configurations, preventive maintenance practices, and performance optimization strategies
• →Deliver fully integrated solutions as designed, including peripherals, communications, operating systems, and application software
• →Serve as a technical resource internally by managing escalations and collaborating with Support, Sales, Marketing, and R&D teams to resolve customer issues
• →Provide technical training, workshops, and knowledge transfer to field engineers and customers, including occasional calibration and hands-on support for high-volume accounts
• →Maintain compliance with all required customer and vendor credentialing requirements to access customer sites, including certifications, identification, and health and safety standards

• Bachelor’s or Master’s degree in a scientific discipline such as chemistry, analytical chemistry, biochemistry, biotechnology, or a related field, with strong expertise in atomic spectroscopy / ICP-MS or related techniques, or an equivalent qualification
• Additional experience in molecular spectroscopy would be beneficial
• At least 4 years of relevant professional experience
• Valid driver’s license
• Flexible and willing to provide on-site customer support as required
• Experience in a laboratory environment or with Agilent products is considered an advantage
• Strong proficiency in German and English; knowledge of French is an advantage