Field Service Engineer

Agilent Technologies inspires and supports discoveries that advance the quality of life. We empower life science, diagnostic, and applied market laboratories around the world with cutting-edge instruments, services, consumables, applications, and expertise. Our mission is to help customers uncover the insights they need to improve the world around us. Learn more at www.agilent.com.

As a Field Service Engineer, you will be a key technical resource supporting Agilent’s Molecular Diagnostic and Liquid Handling systems and other multi-vendor solutions. You’ll work in a variety of laboratory environments, applying your technical expertise, problem-solving skills, and customer-first mindset to ensure optimal instrument performance and customer satisfaction.

The position responsibilities will include:

• Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems

• Optimize system configurations and troubleshoot performance issues

• Deliver preventive maintenance, upgrades, and emergency repairs

• Respond promptly to service requests and proactively communicate with customers throughout the service process

• Advise customers on preventive maintenance and configuration best practices to ensure optimal performance

• Collaborate with managers and sales teams to align service delivery with customer expectations

• Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service

• Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies

• Document service activities, time, and expenses accurately in SAP and other systems

• Train customers and fellow engineers on equipment operation and maintenance

• Support complaint handling and quality systems as required

Territory Coverage:

• The ideal candidate should reside within approximately a 60-mile radius of the greater Philadelphia area.

• Ability to travel Monday through Friday throughout the territory to visit customer sites as necessary.

• Candidates must be available for weekly overnight stays and occasional weekend travel, as needed by customers.

• Travel requirements may reach up to 25%.

• A bachelor’s degree in a science or engineering discipline—such as chemistry, analytical sciences, biomedical engineering—or equivalent education and experience.

• Candidates with experience in a similar position as a field service engineer, or in cell-based assays, liquid-handling systems, or biological automation instrumentation, are a plus.

• Experience with troubleshooting and problem-solving is required!

• Verbal and written communication is clear, respectful, and timely

• Must have a valid driver's license.

• The ability to visit customers' sites, including working some overtime, possible weekends, and/or overnight travel as needed, is required.