High-End MS Workflow Test and Support Engineer

This role owns the test strategy, end-to-end validation and release readiness of automation and software solutions for advanced analytical and mass spectrometry workflows, with emphasis on MassHunter-based GC/MS, LC/MS, and high-end MS applications. The successful candidate will validate sample-to-result workflows across acquisition, analysis, review, QC logic, reporting, data integration and release documentation, while providing PSE-oriented technical enablement to internal engineers and automation integrators. The role is expected to improve workflow robustness, usability, integration readiness and deployment success through disciplined validation and practical technical recommendations.

• →Define validation strategy, test scope, risk-based coverage and release readiness criteria for MassHunter-based automation and software solutions.
• →Validate end-to-end analytical and MS workflows across GC/MS, LC/MS, triple quadrupole, QTOF, unknown screening, smart review, reporting and high-throughput automation scenarios.
• →Create and maintain test plans, test cases, traceability matrices, validation evidence, summary reports and release documentation aligned with Agilent PLC and quality governance expectations.
• →Lead defect triage, root cause analysis, retesting, closure, quality metric tracking, and release risk communication across R&D, Product Management, Quality, project teams and leadership.
• →Provide PSE-oriented technical enablement for workflow configuration, execution, troubleshooting, issue isolation and optimization of MassHunter-based analytical and MS solutions.
• →Support automation integration by clarifying workflow requirements, validating data flow, identifying integration risks and guiding sample-to-result deployment readiness.
• →Translate validation findings, field feedback and integration issues into actionable product, workflow and deployment recommendations.

Qualifications

• Bachelor’s degree or above in chemistry, life science, analytical science, software engineering, or a related technical discipline.
• Minimum of 8+ years of relevant industry experience in software testing, validation, quality engineering, or scientific workflow verification for analytical instrumentation software.
• Strong hands-on experience with advanced analytical or MS workflows, including GC/MS, LC/MS, triple quadrupole, QTOF, MassHunter, or comparable scientific software platforms.
• Solid understanding of test strategy, risk-based planning, defect lifecycle, validation evidence, traceability, release readiness and PLC-driven quality processes.
• Experience using test management, defect tracking and quality documentation tools such as Jira, SparkFlow, or equivalent systems.
• Ability to translate scientific workflow requirements into test scenarios, edge cases, representative data sets, acceptance criteria and objective validation evidence.
• Ability to provide practical technical guidance to engineering teams and automation integrators on workflow troubleshooting, configuration validation, issue isolation, and solution recommendations.
• Excellent collaboration and communication skills, including clear technical documentation and fluent English communication with global stakeholders.

• Familiarity with Agilent MassHunter modules such as Acquisition, Quantitative Analysis, Qualitative Analysis, BioConfirm, Smart Review, or related MS software platforms.
• Experience with automation-enabled MS deployments involving sample handling, data transfer, workflow orchestration, integrated review, or sample-to-result implementation.
• Background in product support engineering, application support, automation integration support, or technical enablement for analytical instrumentation software.
• Exposure to regulated or quality-sensitive environments, including GxP, CSV, audit trail, data integrity, design traceability, or compliance validation.