Product Support Engineer

Us-Ca-Santa Claramid

Technical Support EngineerCustomer

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Overview

Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services,

Technical Tools

Technical Support EngineerCustomer

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with

instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

This product support engineering role will provide internal and external customers with product support for Agilent Lab Advisor, Lab Assist, QTOF Diagnostics, and TCD Software.

This position has responsibilities to accommodate the existing need for Acquisition Software support while accommodating future needs to meet customer diagnostic software expectations.

Providing tier 3 technical support, developing/implementing software features and defect resolutions, and creating technical training content.
Frequent collaboration with R&D design engineers to establish product requirements.
Participate in the design and review of product coding as well as the debugging, validation, and testing of diagnostic software elements.
Frequent interaction with marketing, sales, technical support, QA, manufacturing, product development, etc. as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules
May be responsible for writing product/process user documentation
Deliver technical training to the Agilent technical support teams, such as field service and remote service engineers

Requirements

~1 min read

Bachelors or equivalent.
Experience with analytical scientific instruments is required.
LC and/or MS experience required.
8+ years of relevant experience required or 5+ years relevant experience with an advanced degree.
Software engineering experience in designing and supporting complex software systems
Strong background of software engineering principles using C and/or C++, Real Time Operating Systems (RTOS) and concurrent programming.
Fluent in Python and/or other scripting languages.
Knowledgeable in web server technology and Rest APIs.
Travel: 20% of the time (domestic and international).

This job has a full time weekly schedule. Applications for this job will be accepted until at least October 14, 2026 or until the job is no longer posted.

The full-time equivalent pay range for this position is $163,008.00 - $254,700.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

25% of the Time

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