Support Engineering Manager East Japan

Manages the employees in Field Service Engineer and Service Tech Families to ensure successful implementation, installation, repair, calibration and support of customers’ (Agilent and/or Non-Agilent) hardware, software and/or network products (owned, leased or rented) and/or systems.

Understands and meets customer needs through the creation of services, the provision of effective delivery processes, and ongoing support.

Builds partnerships with other support organizations to ensure a profitable revenue growth, optimizing customer satisfaction.

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
 

Bachelor’s or Master’s Degree or equivalent plus directly relevant experience.

Typically, a minimum of 1-2 years experience formally or informally leading people, projects and/or programs for entry to this level.