Customer Success Specialist

Agile Pro Solutions (APS), headquartered in the USA, is currently growing its team in Skopje. For the needs of our client, a fast-growing lead generation & automation service for US home service companies, we are recruiting a dynamic and results-driven Customer Success Specialist. This position requires strong ownership, excellent communication skills, and a proactive mindset, to ensure clients achieve consistent lead flow, remain satisfied, and continuously grow their business through effective onboarding, campaign performance and support. Working hours: Monday - Friday: 16:00 - 00:00 (on-site only in Skopje) Responsibilities · Execute the full client onboarding process by following structured SOPs across platforms such as GoHighLevel and related tools. · Set up and configure client accounts, including automations, SMS campaigns, and system integrations, ensuring all processes are fully operational before launch. · Serve as the primary point of contact for clients via WhatsApp and calls, maintaining clear, proactive, and timely communication. · Monitor campaign performance (lead volume, delivery rates, automation flows) and proactively identify and resolve any issues. · Prepare and deliver weekly performance reports aligned with internal standards. · Manage and refresh contact data lists when needed to maintain campaign performance. · Detect early signs of client dissatisfaction or churn risk and take immediate action to resolve concerns. · Build strong client relationships while identifying and executing upsell opportunities into higher tier packages. Requirements · 2+ years of experience in a client-facing role within a digital marketing agency, SaaS company, or similar environment. · Proven experience onboarding clients onto technical platforms or marketing services. · Experience managing multiple client accounts simultaneously. · Familiarity with CRM and marketing platforms (GoHighLevel experience is a strong advantage.) · Strong written and verbal communication skills. · Highly proactive, organized, and detail-oriented with a strong sense of ownership. · Ability to work independently in a fast-paced, performance-driven environment. · Quick learner with the ability to adapt to new tools and follow processes precisely. Benefits APS Privilege Card – Discount club card. Paid Training: Start strong with comprehensive training – and get paid for it! US Career from Macedonia: Build an international career from Macedonia and continuously learn and grow your business character. At APS, our employees and organizational culture are our greatest assets. We are dedicated to creating an inclusive environment where everyone feels valued and rewarded. As an equal employer, we encourage all individuals matching the experience and skills to apply. NOTE: Only the most suitable candidates will be contacted. Join us today and be a driving force behind our success! Apply now and let your career soar with APS!