Customer Service Advisor

Are you interested in helping the residents of Kent? 

Do you have a passion to make a difference in someone’s life? 

Do you have the following skills to take on this position? 

• Great listener & empathetic 
• Strong communicator  
• Professional approach 
• Reliable, motivated & organised 

• Problem solving with a view to provide resolutions.  
• Computer literate & ability to operate multiple systems effectively. 

If you can answer ‘Yes’ to all the above, then we might be a match for you! 

We have Full-time positions available for an inbound telephony role. 

Our current planned induction date:  27th October 2025

Closing date for applications: 20th October 2025.

At Agilisys we strive to improve the customer’s experience at each of our various contact points. We are an employee-owned organisation that delivers success through innovation, working with public sector partners to help them transform services that make a real difference to millions of people across the UK. We are one of the UK's most innovative IT services providers, delivering transformation through a suite of world-class citizen-centric technology products as well as centres of operational excellence around the UK. 

We are looking to hire enthusiastic, flexible, and driven Customer Service Advisors to provide a professional and efficient telephony service for our Kent customers.  

Our office is based in the heart of Maidstone (ME14), with local car parking available. You will be required to be within a reasonable commuting distance from our office.  

We are currently operating a hybrid work model, split between our office and homeworking, where a strong/stable WI-FI connection is required. You will be required to be available for induction attending the office for at least the first 3 weeks. Hybrid working requires 2 days in the office as a minimum. 

Working at Agilisys in collaboration with Kent County Council, you will be the first point of contact for residents and visitors to Kent. Based in a fast-paced contact centre environment working alongside a friendly and professional team, we will invest in your development to ensure you can deliver the best service for our customers.  

• →To achieve individual objectives and team targets to assist in meeting the businesses overall KPI’s.  

• →To deliver a high level of Customer Service in line with our client’s quality standards. 
• →To handle a wide range of enquiries using various Service systems and processes including complaints. 
• →To communicate effectively (written & verbal) 
• →To be professional, helpful, welcoming, and pleasant to customers and colleagues. 
• →To be able to remain calm in all situations, with a polite and courteous manner. 

• →To meet data protection and client confidentiality requirements. 
• →Desirable to have some knowledge of how local authorities or other large organisations operate. 

• Passion  

• Innovation  

• Integrity  

• Partnership  

Agilisys operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions, or trade union membership.