Analyst / Senior Analyst – Business Intelligence & Operations [Bangkok Based]

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.  

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda’s Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers. 

You will be working alongside business stakeholders on operational innovations and projects that facilitate the availability of actionable data to drive strategic direction. You will be integral in the design and implementation of reliable and actionable business intelligence & automation solutions that enable improved efficiency and accuracy within the Partner Services Department. 

• Identify and implement initiatives that drive operational efficiencies 
• Design analytics tools and resources aiding process enablement and discovery of process risks 
• Communicate insights to management 
• Build business cases and get buy-in from stakeholders 
• Lead project delivery 

• Design and create data tools to automate manual processes 
• Work directly with your stakeholders to gather business requirements 
• Make data easily accessible for users through dashboards and report automation 
• Drive self-service business intelligence by empowering users to adopt existing BI tools (Tableau, Metabase) 

• Capitalize on data by transforming it into business insights which will contribute to making business decisions 
• Optimize the flow of report generation  

Qualifications: 

• Working experience in Business Intelligence or Analytics roles 

• Strong communication skills with high proficiency in Thai & English 
• Strong SQL proficiency 
• Adept in data analysis, deriving insights and MIS reporting 
• Working knowledge of data visualization tools such as Tableau, Power BI etc. 

Skills: 

• You are a highly disciplined, proactive, innovative, and naturally inquisitive person. 
• You are driven by achieving measurable, impactful results. 
• You are able to prioritize your work based on business impact 
• Ability to work well independently or as part of a team 

• A degree in Business Information Systems, Computer Science or Data Science 
• Experience in managing process transformations/operational excellence programs 
• Experience in tech, eCommerce, consultancy 
• Working knowledge of statistical computer languages to perform advanced analytics and automation (Python, R) 

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At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.