1mo ago

Senior AML/KYC Onboarding Manager

United Statesfull-timesenior

Customer SuccessOnboarding Manager

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Quick Summary

Key Responsibilities

Lead and perform the institutional customer onboarding function inclusive of reviewing escalations,

Requirements Summary

Lead and perform the institutional customer onboarding function inclusive of reviewing escalations, decisioning accounts and sending custom

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Customer SuccessOnboarding Manager

ABOUT AGORA

At Agora, our mission is to transform how money moves. We believe stablecoins will underpin a new financial fabric, one that is faster, more global, and more efficient than today’s siloed systems. That is why we are building AUSD and the Agora stack, a full service platform that makes issuing, managing, and integrating stablecoins seamless – whether you’re a developer, fintech, or institution. With AUSD, stablecoins become programmable, composable, and ubiquitous by default.

We believe digital dollars should be a public good: trusted, accessible, and built for real-world utility. Our mission is to drive adoption through customizable, user-friendly on-ramps that make stable, dollar-based value available on-chain.

We’re backed by world-class investors including Paradigm and Dragonfly, and we’re growing a team to reimagine how value moves online.

We're intentional about who we bring on. If you’re passionate about stablecoins and want to help create more open, intuitive ways for people to engage with money, let’s talk.

ABOUT THE TEAM

At Agora, we bring the discipline of high-performance finance teams and the creativity of a fast-moving crypto-native startup. We’re a small, mission-driven group of builders who move fast, sweat the details, and hold a high bar for excellence — in product, code, and culture.

You’ll be joining a tight-knit team that values clear thinking, extreme ownership, and high-velocity decision making. We operate in short feedback loops, support one another without ego, and are deeply motivated by the opportunity to build foundational infrastructure for the future of money.

JOB SUMMARY

We are seeking a highly experienced and detail-oriented Senior AML/KYC Onboarding Manager to lead and manage our customer due diligence and onboarding processes. This role is critical in ensuring our organization’s compliance with AML, KYC, and other regulatory requirements. The ideal candidate will have a strong background in financial crimes compliance, onboarding strategy, and team leadership, with the ability to enhance and scale risk-based customer onboarding procedures across multiple lines of business.

*Prefer candidates based in the Eastern Time Zone, ideally in New York or New Jersey.

Responsibilities

~1 min read

→Lead and perform the institutional customer onboarding function inclusive of reviewing escalations, decisioning accounts and sending customer RFIs
→Oversee onboarding procedures to ensure alignment with internal policies and regulatory requirements including BMA, FinCEN, FATF, OFAC, and global equivalents.
→Develop, enhance, and implement risk-based onboarding policies and procedures.
→Drive continuous improvement initiatives to optimize onboarding timelines, data quality, and customer experience.
→Monitor metrics and KPIs related to onboarding activities and produce regular reports for senior leadership.
→Collaborate with Engineering to enhance automation and system capabilities in support of onboarding workflows.

Requirements

~1 min read

Bachelor’s degree in Business, Finance, Law, or a related field.
5+ years of experience in AML/BSA/KYC compliance.
Prior experience performing institutional customer onboarding in a regulated financial institution or fintech environment.
Strong knowledge of U.S. and global AML regulations, sanctions compliance, and CDD/EDD requirements.
ACAMS, CFCS, or similar certifications strongly preferred.
Familiarity with onboarding/KYC tools and platforms.
Exceptional written and communication skills with strong attention to detail.
Ability to work cross-functionally.

Agora operates a centralized USD‑pegged stablecoin platform with robust compliance, security, and governance. We are equally committed to fostering a diverse, inclusive, and equitable workplace.

We are an Equal Employment Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion or creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related conditions), gender identity or expression, sexual orientation, age, marital status, military or veteran status, citizenship, or any other characteristic protected under applicable federal, state, or local law.