The Kitchen Counter by Wolfgang Puck Attendant

Provide prompt, courteous service in a fast-casual restaurant. Fulfill the daily operations of the restaurant including guest service, table service, to go orders, and side work. Follow the expectations of the Amway Grand Plaza Hotel, including, following AHC guest service standards. Create a teamwork environment in the restaurant and produce exceptional service to each guest.

- Execute timely and courteous service to guests in his/her own station and also for other tables in the restaurant, following strict adherence to Wolfgang Puck policies and procedures
- Follow the exact Busser Sequence of Service procedures as outlined by Wolfgang Puck policy at all times
- Assure and maintain highest standard of service, sanitation and hospitality
- Work in clean, sanitary manner keeping service stations clean during shift and thoroughly cleaned and organized for the next shift
- Perform "in-house" janitorial cleaning at close of business or prior to opening as directed by manager (if applicable)
- Work closely with store management and other employees to hospitable experience
- Be properly dressed in uniform and maintain a clean, professional appearance throughout shift
- Help train new employees and managers using up-to-date policies, procedures and techniques
- Practice and teach safe/sanitary handling of knife safety and any other equipment used
- Promote the WELL philosophy
- Attend all meetings and seminars as directed by Manager
- Set-up/break-down and continual maintenance of dining room
- Set-up/break-down and continual maintenance of service stations and dirty dish area of dish-room
- Sanitation of service stations, silverware, booster seats, high chairs, and FOH floors
- Attend pre-shift meeting
- Maintain restroom and front entrance cleanliness during shift by checking every hour for cleanliness and supplies
- Assist dishwasher in keeping area organized. Empty trash containers at service stations as needed
- Assist servers with beverage delivery and refills, and food delivery when necessary
- Perform table maintenance, cleaning and re-setting
- Happily assists other employees in their tasks
- Perform station opening/closing and side work duties each shift, and check out with manager
- Encourage and praise trainees for good performance
- Be patient with trainees questions and different levels of experience
- Be aware of posted information from previous pre-shifts and follow through accordingly
- Communicate any food that has to be re-made, or thrown out for any reason to the expediter
- Communicate any irregularities, 86s or other pertinent information to the manager
- Notify the manager of any guest complaint no matter how small it may seem
- Notify the manager of any problems with equipment or breakage that would affect the supply of necessary items for service  

Customer Service: Strong focus on delivering excellent customer experiences and resolving guest complaints or issues professionally.

Communication: Clear communication with team members, kitchen staff, and management to ensure smooth operations and understanding of tasks.

Attention to Detail: Ensuring food quality, safety standards, cleanliness, and operational procedures are consistently maintained.

Adaptability: Ability to stay calm and focused under pressure, especially during busy periods, and adapt to changing priorities or unexpected challenges.

- High school diploma or equivalent required
- Three to six months restaurant experience required
- TIPS/ServSafe Alcohol certification preferred

Standing and Walking: Ability to stand and walk for extended periods throughout the shift, often moving between different areas of the restaurant.

Lifting and Carrying: Ability to lift and carry items, such as boxes of inventory, supplies, or trays, typically up to 25-50 pounds.

Bending, Stooping, and Reaching: Frequently bending, stooping, or reaching to access supplies, equipment, or assist staff with tasks.

Fast-Paced Environment: Working in a dynamic, fast-paced environment, particularly during peak hours or busy shifts.

Communication in Noisy Environments: Ability to communicate effectively in a loud, bustling restaurant setting.