Senior Associate, Whistleblowing & Investigations

Hong Kongsenior

OtherAssociate

1 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

1. Case Management and Investigation Standard (CMIS) Support triage of cases in line with CMIS protocols, propose triage outcomes and support in the preparation of senior management communications (e.

Requirements Summary

Quarterly ORC reporting ExCo dashboards Monthly management reporting Other ad-hoc MI requests Prepare and consolidate management information (MI), includ

Technical Tools

OtherAssociate

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

About the Role

~1 min read

• Advise on and support the effective implementation, oversight, and ongoing enhancement to the Group Case Management and Investigation Standard (CMIS), the Group Whistleblowing Standard (WBS), the Group Anti-Fraud Standard (AFS); and all supporting SOPs across AIA Group and BUs, including case management, governance reporting, oversight of business unit case matters; process applications for non-termination under the AFS , and stakeholder engagement
• Work closely with Group Forensic Investigation Unit (FIU), Group Employee Relations and Business Units (BUs) stakeholders to promote consistency in interpretation and application of the Standards referred to above; and support the maintenance of robust governance and risk management practices.
• Oversee the CMIS system and revolve enquiries on usage and case management matters.
• Support the line manager and RC Management in all matters relating to whistleblowing and anti-fraud management, exercising sound judgment to work independently, managing issues proactively, and escalating significant, sensitive, or high-risk matters in a timely manner.

Responsibilities

~1 min read

Support triage of cases in line with CMIS protocols, propose triage outcomes and support in the preparation of senior management communications (e.g. triage table with case details and recommended next steps)
Prepare governance reports and management information
Follow up on case management timelines and ensure proper records are maintained and updated;

Monitor the WB hotline (email and system) to ensure timely management of cases;

Review whistleblowing reports and assess allegations, draft responses to WB to seek information where required, or keep them abreast of case development

Coordinate and support the end-to-end case lifecycle, including follow-ups with BUs / investigation teams and WBs.

Advise on and support case assessment and recommend appropriate escalation and closure actions, with appropriate consideration of confidentiality and sensitivity.

Handle all matters with a high degree of discretion, given the sensitive nature of whistleblowing cases; ensure cases are managed in accordance with Group standards, regulatory expectations, and confidentiality requirements.

Track and monitor fraud cases escalated to Group, including investigation progress and outcomes.
Support the review of non-termination / consequence management requests, providing recommendations.

Participate in the preparation of Group-level reporting, including:
- Quarterly ORC reporting
- ExCo dashboards
- Monthly management reporting
- Other ad-hoc MI requests
Prepare and consolidate management information (MI), including data collation, validation, and analysis, to support reporting requirements
Ensure reporting outputs are accurate, timely, and of high quality
Assist in analysing trends, emerging risks, and control gaps across markets. Identify and document key observations and support management in action plans required to address the gaps/observations

Support BUs by providing guidance and advice on WBS, AFS, and CMIS practices.
Monitor BU practices and escalate observations relating to consistency and adherence to Group standards where appropriate.
Coordinate with Group and BU Risk & Compliance / Legal / FIU and Business Investigation Unit (BIU)/ HR stakeholders on case handling and programme matters.

Advise on and support the ongoing enhancement of WB and Anti-Fraud frameworks
Advise on and support thematic reviews, benchmarking, and continuous improvement initiatives
Support initiatives to enhance controls, processes, and governance practices

Support the planning and implementation of Group-wide awareness initiatives, including Speak-up campaigns, Training materials, videos, and communications

Engage and collaborate with stakeholders across Group and BUs
Provide coordination across Risk& Compliance, Legal, HR, and FIU/ BIU and business/function teams as necessary
Assist management in handling sensitive and complex matters as directed

Requirements

~1 min read

4-7 years of experience in compliance, investigations, audit, legal, or risk
Strong analytical, judgement, and case assessment skills with a strong awareness of risk and potential reputational implications
Experience in handling sensitive matters and engaging with stakeholders across functions
Experience in whistleblowing, investigation, or fraud risk management would be advantageous.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.