Senior Business Analyst - Operational Risk Management System Support

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

• Develop training and other reference material to support end user adoption and usage

• Facilitate periodic training for relevant new joiners and key system users

• Be key point of contact for general end user system queries

• Document business requirements for change requests

• Review all proposed change requests for business impact and benefit

• Support the change requests with end users & IT support team regarding the software/platform upgrades and maintenance

• Be key point of contact for IT throughout review and development of all change requests

• Work with Head Office to prioritize all approved changes based on business demand

• Communicate system changes to business unit and group functions and facilitate training where needed

• Lead consultation processes as required for material changes

• Prepare UAT plan

• Complete end to end testing for approved change requests

• Develop/update training material for approved changes

• Execute training as required for approved change requests

• As required by IT, support incident review to clarify current expected behavior

• Be key point of contact for any third-party contractor involved in incident resolution

• As required by IT review proposed fixes for potential knock-on impact to other system elements and or business methodologies

• Complete testing of fixes prior to production deployment

• Analyze incident trends and root causes regularly and propose system enhancement if any

• Ensure fixes are tracked and followed up until successful remediation and deployment

• Be business approver for system user access

• Be key point of contact to IT support to resolve Service Request queries

• Facilitate weekly governance forums to review all open items related to system performance/maintenance

• Be key point of contact for BU and group functions on all business-related system queries

• On a periodic basis update relevant support materials including training and FAQ and distribute to appropriate end users

• Develop Annual Maintenance Calendar with IT support team

• Develop SOW as required with any required third parties

• Complete Annual User Recertification

• Complete Disaster Recovery Drills as required

• Lead End to End System Testing for all System Upgrades (Including Planning and Coordination of BU Participants and vendor support)

• Complete annual Third-Party Security Assessment and other associated vendor assessments/checks

• Annual BAU price negotiation

• Billing and invoice reconciliation

Job Requirements :

• Minimum of 5 years’ experience in Risk and Compliance , preferably but not mandatorily in the in the life insurance industry

• In-depth knowledge of system development lifecycle

• Highly organized, results driven self-starter with excellent interpersonal, communication and influencing skills

• Fluent in spoken and written English with ability to present articulately

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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